About the roleThis position manages the client services team providing tactical and strategic leadership. Works directly with the client to ensure goals and objectives are being met and takes ownership of the campaign process from inception to completion. Supervises the client services team on a day to day basis.
What you'll do- Primary contact between the client and client services team, working to ensure brand strategy is effectively communicated and understood by team members
- Develops relationships and manages key opinion leaders
- Has a full understanding of the client's brand, therapeutic area and objectives
- Uses independent judgment and discretion to act as a bridge between the brand and creative strategy
- Manages day to day client service business to ensure projects are completed on time and within budget
- Ability to anticipate client needs and make recommendations
- Simultaneously handles multiple projects under pressure and tight deadlines
- Leads and sets an example for the client services team delivering quality products to clients
- Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
- Constantly communicates with all departments, providing necessary project updates
- Provides leadership and guidance to direct reports
- Performs administrative tasks necessary to meet client deliverables
- Attends meetings to discuss client projects and give status updates
- Performs other duties as assigned
About You- Bachelor's Degree in Marketing, Advertising or equivalent discipline required
- Pharma agency experience required.
- Brand launch experience required.
- 7+ years client services experience within a high volume advertising agency
- Must be self-motivated, professional, detail oriented, and possess excellent oral and written communication skills
- Comfortable working under pressure within tight deadlines
- Advanced PC experience with all MS Office Suite
$120,000 - $135,000 a year
What we can offerYou will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.
Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.
