Position Overview

We are seeking a Government Program Manager to lead government directed projects with federal, state and local government agencies. You will own the project direction and operational execution of high-value government accounts, ensuring program success, regulatory compliance, mission alignment, and effective outcomes. This role requires an understanding of government operations, government contracting, public-sector stakeholder management and operational excellence.

What You Will Do

Lead Government Account Strategy: Own overall relationship management for federal and state accounts, developing trusted partnerships with government program offices and its staff.

Drive Contract Performance and Growth: Manage requirements for contract maintenance and deliverables ensuring compliance with government regulations, meeting performance metrics, and identifying opportunities for contract modifications, extensions, and expansions.

Oversee Multi-Workstream Program Delivery: Plan and execute complex government programs across multiple sites, facilities, or jurisdictions, ensuring deliverables align with Statement of Work requirements, agency timelines, and performance standards.

Translate Agency Requirements Internally: Serve as the voice of the customer, partnering with product, operations, compliance, and legal teams to ensure NeuroFlow capabilities meet evolving public-sector needs and procurement standards.

Serve as a Government Liaison: Act as the principal point of contact for agency partners, leading regular program reviews, responding to government inquiries, and managing escalations in accordance with contract terms and agency protocols.

Ensure Client/Contract Compliance and Reporting: Maintain adherence to contract requirements including regulations, data security standards, and agency-specific reporting obligations.

Manage Performance-Based Contracts: Manage, document, track, and report KPIs and quality metrics, conducting data analysis to demonstrate program outcomes and support evidence-based decision-making for agency stakeholders.

Lead Stakeholder Engagement: Facilitate briefings with appropriate agency stakeholders representing NeuroFlow's value proposition and program impact to public-sector audiences.

Build Government-Specific Processes: Develop and refine program management frameworks, compliance documentation, and best practices tailored to federal and state contracting environments.

Who You Are

• An experienced professional who understands government procurement cycles, contract vehicles (IDIQs, BPAs, task orders), and the unique requirements of working within bureaucratic environments.
• A trusted advisor to government stakeholders who builds credibility with agency program managers through transparency and consistent delivery excellence.
• A mission-driven program leader passionate about improving outcomes for veterans, service members, and underserved populations through evidence-based healthcare solutions.
• A compliance-focused professional who navigates requirements while maintaining focus on program outcomes and client satisfaction.
• A strategic communicator who translates between government language and internal teams, ensuring mutual understanding of requirements, constraints, and opportunities.
• An adaptive problem-solver who thrives in the landscape of government programs, balancing protocol with innovation.

Qualifications

• 4-6 years of experience in program management, account management, or client success roles supporting federal, state or local government agencies.
• Demonstrated success managing federal or state contracts, including prime or subcontractor experience with performance-based service agreements.
• Knowledge of government procurement cycles, compliance frameworks (ie HIPAA, FedRAMP, FISMA), and agency reporting requirements.
• Proven ability to manage complex stakeholder relationships within government hierarchy.
• Strong analytical skills with experience tracking performance metrics, preparing agency-required reports, and responding to formal contract deliverables.
• Excellent written and verbal communication skills for government audiences, including ability to prepare briefing documents and formal correspondence.

Preferred Qualifications

• Direct experience supporting federal, state or local government.
• Background in behavioral health, telehealth, or measurement-based care within federal or state healthcare systems.
• Familiarity with government infrastructure
• Active or ability to obtain government security clearance.
• PMP, CSM, or similar project/program management certification preferred.

Required Clearance & Eligibility

U.S. Citizenship required.

Must obtain and maintain a Personal Identity Verification (PIV) card as required by the federal government. This credential is required for regular access to federal facilities and government systems and must be secured within the onboarding period as a condition of continued employment. In order to obtain this credential you must successfully complete the VA PIV card application, review, and approval process which involves an in-depth background check.

Company Benefits:

*Applicable for full time employees

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.