Governance Program Manager, Order to Cash

Merck Group • $160K — $240K *
Bedford, MA 01730In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or related field.
  • 8-12+ years in Order-to-Cash, Customer Service, or related process improvement.
  • Strong expertise in process mapping and value stream design.
  • Proven ability to manage cross-functional teams in a matrix environment.
  • Skilled in change management and stakeholder communication.
  • Experience with data-driven decision making and KPI tracking.
  • Knowledge in risk assessment and remediation planning.

Responsibilities

  • Lead the O2C governance transformation program end-to-end.
  • Drive process mapping and target-state design with SOP development.
  • Manage cross-functional workstreams in Order Management and related areas.
  • Develop and maintain the program's communication plan for stakeholders.
  • Facilitate governance forums and document decisions with action follow-ups.
  • Partner with IT/CRM, ERP for system changes and data quality initiatives.
  • Implement change management strategies including training and metrics.

Benefits

  • Health insurance coverage.
  • Paid time off (PTO) included.
  • Retirement contributions towards savings.
  • Additional employee perquisites offered.
Full Job Description
Your Role:

We are seeking a highly skilled and motivated Senior Expert for Order-to-Cash (O2C) Governance Program Management to support the Global Process Owner (GPO) within our Life Science division to lead the O2C process program, ensuring on-time delivery of the target state-design, managing change, and coordinating cross-functional workstreams.

In this role you will be responsible for:
  • Leading the end-to-end O2C governance transformation program, including scope, milestones, risk management, and resource planning.
  • Driving process mapping, target-state design, and the development of standard operating procedures, control plans, and performance dashboards.
  • Managing cross-functional workstreams (Order Management, Master Data, CRM/ERP changes, Cash Collections - on Credit, Billing, Collections, Disputes).
  • Developing and maintain the program's communication plan; manage stakeholder expectations.
  • Facilitating governance forums (Board, Steering Committee, working groups) and document decisions, actions, and follow-ups.
  • Partnering with IT/CRM, ERP to prioritize system changes, automation, and data quality initiatives.
  • Implementing change management: training plans, adoption metrics, and resistance management.
  • Tracking benefits realization (reduction in losses; accuracy gains) and report status to leadership.
  • Regular interaction with CS leadership, Finance, IT/CRM/ERP, Legal, and Internal Audit


Who You Are

Minimum Qualifications:
  • Bachelor's degree; ideally in business or related field
  • 8-12+ years in O2C, Customer Service, or business process improvement and program or project management or related experience
  • Strong experience in process mapping, value stream design, and controls thinking
  • Demonstrated ability to manage cross-functional teams and navigate matrix organizations
  • Change management, stakeholder management, and communication skills
  • Data-driven decision making; KPI development and tracking
  • Risk assessment, issue management, and remediation planning


Preferred Qualifications:
  • Advanced Degree, MBA or equivalent
  • Familiarity with ERP/CRM systems (e.g., SAP, Oracle) and data governance concepts
  • Certifications desired: PMP, Lean Six Sigma, or equivalent

Role ideally in MA, open to Remote in the US or Germany

Pay Range for this position: $160,000 - $240,000. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

About Merck Group

Merck Group Careers

There has never been a more opportune time to join Merck Group, a leading science and technology company in healthcare, life science, and performance materials. Merck Group offers a plethora of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal environment for both seasoned experts and those at the start of their career journey.

Work You’ll Do

At Merck Group, every team member contributes to breakthrough innovations in healthcare, life sciences, and electronics. The company's commitment to diversity and innovation fuels its leadership in various sectors, driving growth and transformation globally. Merck Group’s career paths are diverse, offering positions that challenge individuals to use their skills in new ways every day, supported by robust training programs and development opportunities.

Explore Job Opportunities and Growth

Merck Group is not just about jobs; it's about building a career. With a vast array of positions, from research and development to marketing and sales, the company is keen on hiring and nurturing talent to lead industry transformation. Merck Group’s dedication to professional growth is evident in its comprehensive benefits package and performance management processes that aim to maximize individual potential.

Internship Programs

Starting with an internship at Merck Group can be a pivotal step in securing a prosperous career. Interns gain invaluable industry experience, working alongside seasoned professionals and engaging in projects that offer real-world applications of their studies. Internships often lead to full-time employment opportunities, providing a seamless transition from education to professional employment.

Inclusive Culture and Leadership

Merck Group is proud of its inclusive culture that embraces diversity and fosters an environment where all employees can thrive. The company’s leadership is committed to creating a workplace where diverse ideas lead to innovative outcomes. Merck Group also offers diversity training to ensure all team members are equipped to contribute to the company’s inclusive goals.

Networking and Professional Development

Employees at Merck Group are encouraged to engage in networking and professional development activities that enhance their career trajectories. The company hosts various networking events, workshops, and seminars that are designed to hone skills and foster connections within the industry. Leadership development programs are also a cornerstone, preparing employees for future roles of increased responsibility.

Stay Connected with Merck Group Careers

Interested candidates can explore open positions that match their skills and interests through the Merck Group careers page. The company values curious, creative, and solution-driven team players who are eager to make an impact.

Keep Up to Date

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READ CAREERS BLOG

Merck Group is continuously looking for individuals who are ready to drive innovation and lead in the global marketplace. Whether through full-time positions, internships, or leadership roles, Merck Group offers a career path filled with opportunities for growth, learning, and leadership.
Learn more about Merck Group
Industry
Pharmaceuticals & Biotech
* Ladders Estimates

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