Texas Capital Bank

Governance Marketing Program Lead

Texas Capital Bank • $80K — $95K *
Dallas, TX 75217In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • College degree preferred; relevant experience considered
  • 3-5 years operational banking experience, especially in consumer banking
  • Strong organizational skills and ability to work flexibly
  • Proficient in MS Excel, Word, PowerPoint, and Outlook
  • Exceptional oral and written communication skills
  • Detail-oriented with ability to multitask
  • Ability to thrive in a fast-paced environment

Responsibilities

  • Lead governance approval process for customer communications, ensuring compliance
  • Manage the governance of customer communication journeys, including disclosures and notices
  • Create and refine customer-centric content across various formats
  • Collaborate with internal teams to align communications with business goals
  • Develop and govern content standards and documentation for consistency
  • Evaluate feedback and metrics for communication optimization
  • Implement validation processes to ensure communication accuracy

Benefits

  • Collaborative work environment with cross-functional teamwork
  • Opportunities for professional development and advancement
  • Chance to influence customer communication strategies
  • Exposure to regulatory and compliance aspects in banking
  • Potential for creative input in content development
Full Job Description
Responsibilities
  • Manage Governance Approval Processes: Lead the governance review and approval process for customer-facing communications distributed to Texas Capital Consumer clients, ensuring compliance with regulatory, legal, and business requirements.
  • Oversee Customer Communications: Manage the end-to-end governance of customer communication journeys, including regulatory disclosures, customer notices, key announcements, surveys, and other client-facing messaging.
  • Develop Customer-Focused Content: Create, review, and refine clear, concise, and customer-centric content for digital, print, and operational communication channels, including support materials, templates, disclosures, and customer notices.
  • Partner Across the Organization: Collaborate with business stakeholders, product teams, legal, compliance, risk, marketing, and operational partners to understand business objectives and deliver effective customer communications.
  • Establish Content Standards: Develop, maintain, and govern content standards, disclosure guidelines, templates, and documentation to promote consistency, quality, and regulatory compliance across customer communications.
  • Drive Content Optimization: Evaluate customer feedback, business insights, performance metrics, regulatory guidance, and industry best practices to recommend and implement communication improvements.
  • Execute Data Validation Strategies: Develop and maintain validation processes and controls to support the accuracy, integrity, and effectiveness of customer communications.
  • Monitor Program Performance: Define, track, and report on key performance indicators to measure program effectiveness and ensure alignment with business goals and customer outcomes.
  • Manage Governance Processes and Procedures: Create, maintain, and continuously improve policies, procedures, workflows, and controls supporting the Consumer Governance Collateral Program.
  • Reduce Communication Risk: Promote consistency across customer-facing communications and mitigate risk associated with fragmented, inaccurate, or non-compliant content.
  • Influence and Advocate: Clearly communicate recommendations, governance decisions, and rationale to stakeholders while advocating for customer-focused and compliant communication practices.
  • Maintain Industry and Regulatory Expertise: Stay current on evolving banking regulations, consumer disclosures, governance practices, content design trends, and industry standards impacting customer communications.
  • Present with Confidence and Credibility: Deliver clear, concise, and impactful presentations to stakeholders and leadership, demonstrating sound judgment and governance expertise.
  • Maintain Brand and Regulatory Alignment: Ensure all customer-facing communications align with established brand standards, governance requirements, regulatory obligations, and customer experience principles.
  • Performs other duties and projects as assigned


Qualifications
  • College degree preferred but commensurate work experience will be considered
  • Must have at least 3-5 years operational banking experience with a focus on consumer banking
  • Ability to be well organized, team-player, motivated and flexible with working hours
  • High proficiency in the use of MS Excel, MS Word, MS PowerPoint, MS Outlook
  • Outstanding oral and written communication skills
  • Ability to multi-task and be detail oriented
  • Demonstrated ability and desire to thrive in a challenging fast paced work environment
  • Strong interpersonal skills, excellent communication skills, the ability to work effectively and build relationships both internally and externally
  • Must be flexible and adjust to schedule and adapt to changing business priorities


The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

About Texas Capital Bank

Texas Capital Bank is a commercial bank that provides a range of financial services to businesses and individuals. The bank was founded in 1998 and is headquartered in Dallas, Texas. Texas Capital Bank has over 1,500 employees and operates branches in several states, including Texas, California, and New York. The bank offers a variety of services, including commercial lending, treasury management, and wealth management.
Learn more about Texas Capital Bank
Size
1,500 employees
Industry
Finance & Insurance
Founded
1998
* Ladders Estimates

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