Application deadline: Aug 19, 2026
The Global Technical Specialist (GTS) serves as the data, reporting, and operational intelligence function for the global NIDD organization. They own the design, development, and maintenance of dashboards, tracking mechanisms, and reporting systems that provide real-time visibility into network deployment performance, capacity delivery, and operational health across all regions. The GTS collects, structures, and analyzes operational data to surface trends and systemic issues across the deployment pipeline, translating insights into evidence-based improvements in efficiency and reliability. They establish and maintain the SLAs, KPIs, workflows, and operational frameworks that define delivery standards globally. The GTS also supports a targeted technical training program and maintains NIDD documentation to ensure consistency across regions.
This position requires that the candidate selected be a US citizen.
Key job responsibilities
- Design, develop, and maintain dashboards and reporting systems (e.g., Power BI, Tableau, Amazon QuickSight, ASANA, etc.) that provide real-time visibility into network scaling, deployment progress, and operational health metrics across all NIDD regions.
- Own and continuously improve data collection processes and tracking mechanisms across the global NIDD organization to ensure accurate, timely, and actionable reporting for leadership.
- Define, implement, and maintain published SLAs, KPIs, and operational metrics frameworks that drive consistent, high-quality delivery of network capacity globally.
- Identify and drive improvements to operational efficiency through the development of workflows, tooling, and process automation across the global NIDD organization.
- Create, own, and continuously improve NIDD documentation, standard operating procedures (SOPs), playbooks, and process guides to drive global standardization.
- Deliver standardized on-boarding templates and and develop new educational and instructional materials with input form key stakeholders.
- Influence stakeholders by creating compelling data-backed reports, narratives, and process improvement proposals.
- Support the design and maintenance of technical training content for Network Design and Deployment Engineers to ensure baseline technical proficiency.
- Serve as a mentor and career development resource for NIDD team members globally, partnering with managers to guide the growth of engineers across regions.
BASIC QUALIFICATIONS
- 3+ years of vendor management experience
- 4+ years of relevant work in a data center or other critical environment experience
- 5+ years of data center engineering or operations experience
- 5+ years of Microsoft Office including Outlook, Word, and Excel experience
PREFERRED QUALIFICATIONS
- 3+ years of construction or project management experience
- Electrical or mechanical Journeyman License
- operating engineering license such as DC II, DC III, or equivalent
- Experience in construction or project management
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CO, Broomfield - 96,000.00 - 166,300.00 USD annually
USA, MD, Jessup - 96,000.00 - 166,300.00 USD annually
USA, OH, Dublin - 96,000.00 - 166,300.00 USD annually
USA, TX, San Antonio - 96,000.00 - 166,300.00 USD annually
USA, VA, Fairfax - 96,000.00 - 166,300.00 USD annually
