Global Tech Services ManagerDepartment: Information Technology
Location: Advance, NC
Reports To: Senior Manager, Global Tech Services
Employment Type: Full-Time
Job Summary The Global Tech Services Manager plans, coordinates, directs, and executes IT-related activities aligned with IT department and business function priorities. This position provides administrative direction and support for daily operational activities within their area of direct responsibility.
The Global Tech Services Manager works closely with IT Leadership and Functional Management across departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This role executes in accordance with IT policies, procedures, and best practices, while contributing to the strategic development of their responsible area.
Key Responsibilities Operational Leadership & Execution - Plan, direct, and assure the timely completion of work to meet the long and short-term needs of the organization
- Create and communicate clear definitions of work requirements, goals, and constraints (time, policy, cost, quality)
- Analyze problems, formulate solutions, assign tasks to team members, and arrange required cross-functional assistance
- Maintain and operate applications and/or infrastructure devices
- Oversee the testing of computer production operational routines, procedures, methods, and documentation
- Work with system users and the IT organization to resolve issues and restore systems efficiently to minimize business disruption
Strategic Planning & Business Alignment - Contribute to the development of IT strategy within the area of responsibility
- Proactively improve business processes and growth through technology enablement
- Assist business stakeholders in developing business case documents that match business goals and follow financial approval processes
- Break complex business challenges into iterative value delivery scenarios in collaboration with stakeholders
- Understand geographic and functional business plans to manage IT projects that enable those plans globally
Project & Portfolio Management - Accountable for the delivery of IT projects and programs, tracking actual vs. budget performance (time and money)
- Drive alignment of strategic stakeholder objectives with IT solutions through effective requirements gathering
- Execute communication strategy and standardized reporting processes
- Regularly update steering committees, senior business/IT management, and project managers on process optimization, project statuses, and decisions
Security & Vendor Management - Protect company IT resources through strict adherence to security processes and policies
- Train, communicate, and enforce security protocols; lead disaster recovery team initiatives
- Research and report on the practical application of new technologies
- Evaluate vendor proposals, make recommendations for equipment/software, and coordinate acquisitions with IT leadership
Team Leadership & Development - Coordinate and manage the work of employees to meet area goals; audit adherence to standard operating procedures
- Make employment decisions regarding hiring, improvement plans, promotions, corrective actions, and pay adjustments
- Manage employee performance through coaching, mentoring, and administering performance reviews
- Recommend, plan, and implement employee training and skill development activities
- Facilitate employee growth through weekly team meetings, 1-on-1s, and company-offered learning opportunities
- Manage resources to optimize equipment, facilities, employees, methods, and materials
Core Competencies Aligned to Ashley Values Successful leaders at Ashley consistently demonstrate:
- Integrity & Transparency - Forthright, honest communication and ethical decision-making
- Execution Discipline - Relentless follow-through and attention to detail
- Hands-On Ownership - Willingness to "get dirty," inspect work, and solve real problems
- Leadership at Every Level - Ability to lead initiatives and influence outcomes regardless of title
- Customer & Business Mindset - Focus on delivering what is promised and driving measurable impact
- Boundaryless Collaboration - Works for the greater good of the enterprise, not functional silos
- Continuous Improvement - Learns the business deeply and improves how work gets done
Qualifications Education - Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field required
Experience - Minimum of 5-7 years of progressive experience in Information Technology
- 2+ years of experience in a leadership, supervisory, or project management role
- Experience managing IT operations, infrastructure, or application support teams
- Proven track record of delivering IT projects on time and within budget
Skills & Competencies - Strong understanding of IT service management (ITIL) principles and best practices
- Excellent project management skills with ability to translate business needs into technical solutions
- Financial acumen for business case development and budget management
- Strong vendor management and negotiation skills
- Exceptional communication skills with the ability to present complex technical information to non-technical stakeholders
- Demonstrated ability to coach, mentor, and develop high-performing technical teams
What We Offer - Competitive compensation package
- Comprehensive benefits including health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
- Collaborative and innovative work environment
- Opportunity to shape enterprise technology at a leading global brand
