Job ScopeThe Global Service Project Manager is responsible for planning, coordinating, and overseeing multi-site and cross-functional service projects within the healthcare and diagnostics industry. This role ensures that projects are delivered on time, within scope, and in compliance with company and regulatory requirements, while serving as the central communication hub between Global Service teams and key internal and external stakeholders.
Duties and Responsibilities- Manages and motivates the project team, maintaining a sense of urgency and accountability in accomplishing project deliverables.
- Monitors project execution to ensure delivery according to budget, schedule, and scope, in accordance with company procedures.
- Develops, updates, and communicates detailed project plans, including work breakdown structures (WBS), resource allocation, milestones, and phase-by-phase task timelines; produces regular status reports for stakeholders.
- Serves as the primary point of contact for all project stakeholders, facilitating clear and timely communication across time zones and functions.
- Leads project kick-off meetings, standing status reviews, and post-project retrospectives.
- Identifies and manages project interdependencies - including risks, conflicts, and constraints - and facilitates optimal approaches to address them.
- Proactively monitors and documents project risks, communicates potential issues to leadership, and drives implementation of mitigation plans.
- Tracks and reports project budget performance, escalating variances to leadership as appropriate.
- Works with all relevant departments and stakeholders to ensure compliance with applicable regulatory agency requirements.
- Supports new product introduction (NPI) and service readiness activities for new platforms or market expansions.
- Assists Quality and Regulatory departments in preparing for, conducting, hosting, and responding to internal and external quality audits.
- Manages vendor and third-party relationships as required to support project delivery.
- Ensures all project documentation is maintained and archived in accordance with QMS requirements.
- Drives continuous improvement initiatives within Global Service operations.
- Other related duties as assigned.
Education, Experience and Qualifications- Bachelor's Degree in Engineering, Life Sciences, Business, or a related field from an accredited college or university, or equivalent relevant work experience. required
- 3+ Years Experience in Service and/or Technical Support operations. required
- 3+ years Experience in an international context in the healthcare and sciences industry, preferably with diagnostics, medical devices, or pharmaceuticals. required
- 2+ Years Experience leading cross-functional or international project teams. required
- 1+ Years Familiarity with quality standards and processes (e.g., ISO 13485, 21 CFR Part 820, EU MDR). required
- 1+ Years Proficiency in project management tools such as MS Project, Smartsheet, Jira, or equivalent. required
- 1+ Years Experience using Microsoft Office Suite (PowerPoint, Word, Excel, Access). required
- 1+ Years Familiarity with change management methodologies and regulatory environments (FDA, MDR, ISO 13485). preferred
Training and Skills- Highly organized with proven time management and prioritization skills (High proficiency)
- Ability to work independently and with minimal supervision (High proficiency)
- Ability to handle the pressure of meeting tight deadlines (High proficiency)
- Relevant skills with technology (High proficiency)
- Detail oriented (High proficiency)
- Communication skills - verbal and written (High proficiency)
- Data collection, management, and analysis (High proficiency)
- Problem analysis and problem solving (High proficiency)
- Planning and project management skills (High proficiency)
- Decision-making skills (High proficiency)
- Teamwork (High proficiency)
Licenses and Certifications- Project Management Professional (PMP), PRINCE2, or equivalent project management certification. preferred
Standard Working Conditions
- Must work onsite at Luminex office at least 80% of the time - Constantly
- Possible exposure to biological or chemical hazard, extensive noise, and/or working with lasers - Occasionally
- Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling, or planning the activity of others. - Occasionally
- Exposure to Chemicals, Lasers, Excessive Noise, etc. - Occasionally
Travel Requirements- 10% Domestic travel may be required approximately 10% of the time.
- 10% International travel may be required approximately 10% of the time.
Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.
Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.
