The Global Security Technology and Construction Delivery Specialist at CyrusOne plays a critical role in the delivery and operational support of physical security systems across global data center construction and MACD (Moves, Adds, Changes, Deletes) projects. This technically focused position is responsible for programming, configuring, and commissioning security applications such as access control, video management, intrusion detection, and intercom systems.

Sitting within the Global Physical Security Team, the Specialist ensures alignment with design standards, supports vendor coordination, and contributes to innovation through technology evaluation and process improvement.

Responsibilities:

Project Management

• Participate in the execution of physical security technology and construction projects, focusing on programming-related deliverables.
• Contribute to the development of project scopes, timelines, and resource plans, particularly around system configuration and commissioning phases.
• Monitor assigned programming components, identify risks related to system readiness or vendor coordination, and escalate issues to ensure project continuity.
• Maintain detailed programming documentation and asset repositories to support project tracking and future reference.

Technology Review and Selection

• Conduct preliminary reviews of emerging physical security technologies, focusing on programming capabilities, system compatibility, and operational relevance.
• Contribute to the evaluation and selection of new technologies by applying defined criteria and assessing vendor offerings.
• Collaborate with internal teams to gather requirements and assess alignment of new technologies with operational and programming needs.
• Pilot and document innovative programming tools, integrations, or automation methods to support future scalability.
• Draft reports and visual summaries to support recommendations for technology adoption or enhancement.

Customer Requirement Integration

• Gather and document customer security requirements with support, translating them into detailed programming specifications and system configurations.
• Collaborate with design teams to ensure programming elements (e.g., device naming, IP assignments, port mapping) reflect customer expectations and standards.
• Monitor construction and MACD activities to verify alignment with documented programming and operational requirements.
• Work with Construction and Physical Security teams to support integration of customer expectations into live system environments.
• Conduct site walkthroughs and system reviews to assist in verifying compliance with programming and security specifications.

Operational Delivery

• Configure and program security applications (ACS, VMS, IDS, VIC) based on approved programming sheets and system design.
• Participate in the transition of completed construction projects into operational delivery, ensuring full functionality of programmed security systems.
• Support live MACD activities by implementing programming changes on active systems with minimal disruption to operations.
• Troubleshoot and resolve technical issues during device installation, configuration, and commissioning phases.
• Contribute to the development and delivery of training content for operational teams on implemented technologies and system configurations.
• Support the documentation and monitoring of service level expectations for security operations.

Stakeholder Engagement

• Respond to stakeholder inquiries and help facilitate communication between internal teams (e.g., network, infrastructure, physical security) and external partners (e.g., integrators, vendors).
• Collaborate with cross-functional teams to relay programming updates and ensure alignment with project goals and operational expectations.
• Serve as a technical point of contact during construction and MACD phases, helping to clarify programming-related questions and resolve issues.

Budget Management

• Monitor programming-related project costs against defined budgets and assist in identifying variances or potential overruns.
• Contribute to financial reporting by compiling data related to system configuration, vendor programming efforts, and lifecycle cost tracking.
• Identify opportunities for cost efficiency through programming standardization and process improvements.

Performance Metrics and Reporting

• Support the development of performance tracking tools and contribute to the collection of key programming and commissioning KPIs.
• Assist in preparing regular status updates, highlighting programming progress, device readiness, and key project milestones or issues.
• Maintain and update asset repositories to support reporting, compliance, and operational visibility.

Vendor Management

• Help manage vendor communications and coordinate routine service-related tasks.
• Contribute to performance tracking and assist in preparing documentation for vendor evaluations.

Team Leadership and Development

• Support team collaboration by sharing technical knowledge and assisting peers with programming tasks and troubleshooting.
• Actively engage in training opportunities to expand technical expertise and stay current with evolving security technologies.
• Provide informal guidance to junior team members and contribute to documentation and process improvements that support team development.

Qualifications

• 2–4 years of experience in physical security systems programming, commissioning, or technical support, preferably in data center or enterprise environments.
• Strong technical expertise with access control, video management, intrusion detection, and intercom systems.
• Proven experience with platforms such as Lenel, CCure 9000, Genetec, Avigilon, Axis, Milestone, Morpho, and BioConnect.
• Familiarity with networking fundamentals (IP addressing, VLANs, port mapping) and system integration.
• Ability to interpret and apply security design standards, programming sheets, and device specifications.
• Experience supporting MACD activities and transitioning systems from construction to operational readiness.
• Strong documentation skills and proficiency in Microsoft Office, Visio, and project tracking tools (e.g., Smartsheet, Jira, or similar).
• Ability to travel up to ~25%.

Education / Certifications

• Associate degree or progress toward a Bachelor’s degree in security management, facilities management, or a related field.
• Foundational certifications (e.g., Security+ or equivalent) or training in physical security systems are desirable.
• Experience or coursework related to data center operations or infrastructure environments is preferred.