Genpact Limited

Global Relationship Manager- 3

Genpact Limited$100K — $125K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Commerce, Economics, or Finance; Master's in Business Administration or Business Analytics is preferred.
  • ITIL Foundation Certificate in IT Service Management is mandatory.
  • Proven experience in Customer Relationship Management (CRM) and Digital Business Strategy.
  • Strong knowledge of financial analysis reporting and global business strategies.
  • Experience in DevOps and sales forecasting, particularly with SAP.

Responsibilities

  • Develop and strengthen relationships with Healthcare sales organizations to drive business growth.
  • Design and implement commercial models that enhance the organization's value proposition and revenue.
  • Build data strategies for effective promotional planning and execution to ensure optimal outcomes.
  • Collaborate with Sales and Operations leaders to generate momentum for new client deals.
  • Resolve cross-functional client issues swiftly to maintain high client satisfaction.
  • Conduct market research to identify new opportunities in Deduction Management and customize strategies accordingly.
  • Lead projects focused on operational excellence and resource optimization across teams.

Benefits

  • Hybrid work environment offering flexibility in work location.
  • Collaboration with senior leadership in Sales and Operations for impactful project execution.
  • Opportunity to work on innovative data strategies and commercial models that drive revenue.
  • Focus on professional growth and strategic development within the healthcare sector.
Full Job Description
Global Relationship Manager

Job Description

Responsibilities: Develop and strengthen relationships with Healthcare sales organizations, creating effective go-to-market strategies for business growth. Design creative and profitable commercial models that enhance organization's value proposition and drive revenue growth. Build and implement data strategies to guide effective promotional planning and execution, ensuring optimal outcomes. Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery. Manage the resolution of cross-functional client issues, ensuring efficient and timely responses to client needs. Develop a growth strategy focused on both financial success and client satisfaction, ensuring a balanced approach to business development. Ensure operational excellence through governance, project prioritization, and effective resource optimization across teams. Conduct research to identify new markets and customer needs within the Deduction Management space, tailoring strategies to meet those demands. Foster an innovative mindset by identifying process improvement opportunities that optimize workflows, reduce costs, and increase client value. Translate strategic vision into actionable plans that drive business success and customer outcomes. Build and manage collateral for customer meetings, collaborating with Sales, Operations, Value Share, Transformation, and Digital teams. Cultivate a transformation mindset, identifying opportunities for automation and process improvement to enhance service delivery. Promote organization's products/services by addressing or predicting clients' objectives, ensuring alignment with their business needs. Develop and present business case studies that demonstrate the impact of organization's value-sharing approach for both new and existing customers.

Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications
ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills
Customer Relationship Management (CRM), DevOps, Digital Business Strategy, Financial Analysis Reporting, Global Business Strategies, Sales, Sales Forecasting, SAP Overview

Language
English, English (Required)

Language Proficiency -
Advanced - C1

Additional Job Location -

Job Type
Regular

Master Skill List -
Relationship Management

Remote Type -
Hybrid

Work Shift -
Day Job (United States of America)

The approximate annual base compensation range for this position is:
100,000 to 125,000 USD

"Los Angeles California-based candidates are not eligible for this role"

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

About Genpact Limited

Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients, guided by their experience running thousands of processes primarily for Global Fortune 500 companies. They think with design, dream in digital, and solve problems with data and analytics. Combining their expertise in end-to-end operations and their AI-based platform, Genpact Cora, they focus on the details ? all 90,000+ of them ? that make a real difference to their clients and the customers they serve.
Learn more about Genpact Limited
Size
96,500 employees
Market Cap
$8.1 billion
Industry
Net Income
$308.2 million
5 Year Trend
+8.6%
Revenue
$3.7 billion

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