Lam Research

Global Product Support Engineer 3

Lam Research$100K — $130K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in product or systems engineering
  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field
  • Experience with electro-mechanical system design and manufacturing
  • Expertise in statistical methods for modeling and statistical process control
  • Excellent written and verbal communication skills in English
  • Strong problem-solving skills, preferably with 8D methodology
  • Ability to work in a multicultural environment and establish successful relationships

Responsibilities

  • Provide technical support to field engineers and technicians for complex electro/mechanical equipment
  • Respond to unresolved issues from first-line support for malfunctioning systems
  • Report reliability, design, and maintenance issues to engineering teams
  • Participate in customer installation and training processes
  • Support users with highly technical product queries
  • Create and present reports on technical issues and updates to documentation
  • Travel globally as needed, approximately 25%-30% of the time, with short notice

Benefits

  • Comprehensive benefits package
  • Career development opportunities
  • Support for a work-life balance
  • Engagement in a multicultural work environment
  • Opportunities for travel and exposure to global operations
Full Job Description
The impact you'll make

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

What you'll do

  • GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
  • Involved in customer installation and training.
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.
  • Lam Electrofill experience is preferred.
  • Work can take place at Lam facilities or in the field and can include travel with short notice (24-hour turnaround) ~25% - 30% Travel worldwide is a requirement of this position.


Who we're looking for

  • Minimum of 5 years of related experience in product or systems engineering with a bachelor's degree in mechanical engineering, Electrical and Electronics Engineering or a related field.
  • Of the required experience, minimum of 5 years of experience in the following: electro-mechanical system design and manufacturing; systems engineering and integration; statistical methods for modeling, multivariate data sets; statistical process control (SPC); Design of Experiments (DOE); vacuum systems; and/or semiconductors.
  • Excellent written/verbal communication, fluent in English, and strong presentation skills.
  • Capable of structured problem solving (preferably using 8D methodology).
  • Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.
  • Service orientated and ability to work in a matrix environment.


Preferred qualifications

  • Preferred experience: Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving.


Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

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