The Global Process Owner (GPO) is accountable for the design, standardization, governance, and integrity of a critical cross-functional business process across QTS. This role defines the scope of the end-to-end process and ensures it is executed effectively, consistently, and with appropriate controls across the global enterprise. It is accountable for tracking the business value realization of improvements to the end-to-end process.
The GPO operates within the enterprise GPO operating model, partnering closely with the functional leaders who own the management systems, executive cadences, and outcomes of the underlying work and the GPO Leader (who governs enterprise-wide process standards and consistency). This role ensures the process design, data, controls, and standards enable business outcomes, are decision-grade and scalable.
What You Will Do: (Job Responsibilities) Process Ownership & Governance Own end-to-end accountability for a specific process domain and its design, including process boundaries, decision points, controls, and escalation paths across all processes and subprocesses.
- Define and maintain the end-to-end global process design, scope and taxonomy (L1-L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards. Partner with business stakeholders to ensure business process designs effectively meet business objectives.
- Enforce process governance including stage gates, reconciliations, approval frameworks, and exception handling. Establish and lead process council reviews to evaluate process performance, communicate process health and ensure process roadmaps are aligned with executive stakeholder expectations.
- Manage intake, prioritization, sequencing and approval of underlying process changes, assessing enterprise impacts, risk, and control implications.
- Ensure governance for the end-to-end process aligns with enterprise initiative and process governance frameworks.
Standards, Controls & Data Integrity - Develop and maintain standardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.
- Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds in coordination with QTS data owners.
- Hold sign-off authority on system changes that impact the end-to-end process. Partner with systems and data teams to translate process standards into system requirements and embedded controls. Influence technology roadmaps to support business process design and support IT teams in technical delivery of any changes to the end-to-end process.
- Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.
Performance Monitoring & Continuous Improvement - Define, maintain and report process KPIs focused on end-to-end process cycle times and process effectiveness, quality and compliance. Clearly link process KPIs to overall QTS enterprise objectives.
- Use analytics and process insights to identify bottlenecks, control gaps, and improvement opportunities. Identify and remediate root causes affecting process health using data-driven decision making.
- Drive prioritized process improvements that strengthen cycle time, quality, employee experience and profitability. Establish a mechanism for capturing and reporting value realization of process improvements.
Enablement & Adoption - Support adoption of process standards through training guidance, communications, readiness criteria, and compliance reinforcement.
- Coordinate rollout of process changes with key functional stakeholders and enterprise change partners.
- Reinforce disciplined planning behaviors and adherence to enterprise standards.
Scope and Impact - Enterprise-wide ownership and decision rights for end-to-end process designs, standards, KPIs and controls
- Regular interaction with senior functional leaders; drives process council forums and escalations
- Direct influence on process execution consistency, data integrity, and quality
- Measures the business value of process improvements and demonstrates clear linkage to overall QTS business objectives
Initial Focus Area: Equipment Lifecycle - The Equipment Lifecycle Global Process Owner is accountable for the end-to-end process governing the planning, acquisition, deployment, operation, maintenance, and retirement of capital and long-lead data center equipment. This role's scope includes:
- Deployment (build, installation, commissioning)
- Operation and maintenance
- Governance of process handoffs, decision points, controls, roles and accountabilities across Supply Chain, Procurement, Development, Operations, Technology, Finance and other stakeholder groups
- Ownership of process requirements related to master data, process controls, metrics, reporting and system integrations supporting the equipment lifecycle process
What You Will Need to Be Successful: (Required Qualifications, Education, Experience, Certifications) - Bachelor's degree or equivalent experience
- 7-10+ years of experience in S&OP, supply chain, finance, operations, or enterprise planning, including experience leading cross-functional planning processes in complex organizations
- 5+ years in a process ownership, business transformation, or planning leadership role with demonstrated accountability for governance, standardization, controls, and KPI management
- Demonstrated success establishing governance, standards, controls, and KPIs in complex environments
- Strong influence skills in matrixed organizations without direct authority
- Demonstrated success partnering with data, systems, and analytics teams to define business requirements, data standards, controls, dashboards, and decision-grade reporting
- Experience supporting enterprise transformation, process redesign, ERP enablement, or planning system implementations
- Ability to present findings and recommendations to executive stakeholder audiences
- Familiarity with AI tools such as Microsoft CoPilot
Nice to Have: (Preferred Qualifications, Education, Experience, Certifications) - Lean Six Sigma Black Belt or Green Belt from an accredited organization
- Working knowledge of business intelligence and process mining tools (Tableau, Celonis, etc.)
- Experience running Kaizen/rapid improvement workshops
