Performance Food Group

Global Process Owner Director

Performance Food Group$150K — $180K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's Degree or MBA preferred
  • Lean Six Sigma Black Belt or equivalent certification
  • Certified Public Accountant (CPA) or equivalent
  • 5-10 years of experience in global process management
  • Strong understanding of Global Business Services (GBS) operating models
  • Proven track record in process improvement initiatives
  • Excellent stakeholder engagement and influencing skills

Responsibilities

  • Own and enhance global processes across multiple functions and regions.
  • Define the vision and strategy for global processes aligned with business objectives.
  • Establish global standards and documentation for process consistency and compliance.
  • Lead governance forums to ensure alignment and accountability in process ownership.
  • Monitor and report on KPIs and SLAs to measure process performance.
  • Integrate regulatory and compliance requirements into all processes.
  • Drive continuous improvement initiatives using methodologies like Lean and Six Sigma.
  • Identify automation and digitalization opportunities to enhance process efficiency.

Benefits

  • Opportunity for professional growth and development
  • Access to continuous improvement programs and certifications
  • Collaboration with cross-functional teams globally
  • Chance to influence process strategies and outcomes
  • Engagement with senior stakeholders and decision-makers
Full Job Description
Job Description

Position Purpose
The Global Process Owner (GPO) is accountable for the end-to-end performance, design, and continuous improvement of global processes across the enterprise within a Global Business Services (GBS) operating model. The role owns process strategy, governance, standardization, and transformation to ensure processes are scalable, compliant, customer-centric, and aligned with business objectives. This role serves as the single point of accountability for process outcomes across regions, business units, service centers, and third-party providers.

Primary Responsibilities
  • Own the end-to-end global process(es) (e.g., Record to Report, Procure to Pay, Order to Cash, Hire to Retire), including strategy, performance, design, and continuous improvement.
  • Define and maintain the global process vision, roadmap, and target operating model aligned with business strategy, GBS objectives, and functional leadership priorities.
  • Establish global standards, policies, controls, and process documentation to support consistency, scalability, and compliance.
  • Establish and chair global process governance forums to drive decision-making, alignment, and accountability across in-scope teams, regions, and vendors.
  • Define and monitor process KPIs, SLAs, and value metrics, including cost, quality, cycle time, and customer or stakeholder experience.
  • Ensure regulatory, audit, and compliance requirements are embedded in processes and sustained across all operating environments.
  • Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies to improve operational and service performance.
  • Identify and prioritize automation, digitalization, and analytics opportunities, including RPA, workflow, AI, and ERP optimization.
  • Partner with IT, Data, and Transformation teams to deliver process enhancements and own the related business cases and value realization.
  • Serve as the primary interface between PBS, business units, functions, IT, and external providers, influencing senior stakeholders without direct authority.
  • Manage change impacts and communications across an enterprise, matrixed organization to support adoption, process adherence, and capability maturity.
  • Partner with PBS delivery leaders to ensure consistent execution of global processes and support vendor selection, onboarding, and performance management from a process perspective.
  • Performs other duties as assigned
  • Complies with all policies and standards


Preferred Qualifications
• Master's Degree/MBA
• Lean Six Sigma Black Belt or equivalent
• Certified Public Accountant (CPA) or equivalent

About Performance Food Group

Performance Food Group delivers more than 150,000 food and related products to customers across the United States, but that’s not all. They build lasting relationships with their customers, doing everything we can to ensure success.

Performance Food Group Careers

Join the dynamic team at Performance Food Group (PFG), one of the largest foodservice distributors in the nation, and propel your career to new heights in an industry-leading company. At PFG, we are committed to fostering an environment of diversity, innovation, and growth, offering unparalleled job opportunities across various sectors of the food distribution industry.

Work You’ll Do

Embark on a rewarding journey with Performance Food Group, where you can leverage your skills to drive significant change and efficiency in the foodservice sector. Our team at PFG is dedicated to excellence and leadership in delivering top-notch service and products to our customers.

Innovate and Lead

At PFG, innovation and leadership go hand in hand. Join our team to lead projects that transform the foodservice distribution landscape. With a focus on cutting-edge technology and sustainable practices, your work will directly contribute to shaping the future of food distribution.

Be Part of a Great Team

Performance Food Group is not just a company; it’s a community. Here, you will work alongside professionals who are leaders in their fields, committed to sharing their knowledge and experience. Our culture promotes teamwork, professional growth, and networking, all within a supportive and inclusive environment.

Career Development

We believe in nurturing the potential of our employees through targeted diversity training, leadership programs, and continuous professional development. Whether you are looking for an internship, entry-level position, or a managerial role, PFG offers a ladder to success, providing the tools and training necessary to grow your career.

Explore Job Opportunities

From logistics and supply chain management to sales and customer relations, the career paths at Performance Food Group are diverse and fulfilling. We are actively hiring and looking for individuals who are passionate, curious, and eager to drive innovation in the foodservice industry.

Internship Programs

Kickstart your career with a PFG internship. Gain hands-on experience, develop essential industry skills, and make invaluable networking connections. Our internships provide a robust foundation in the foodservice distribution industry, preparing you for full-time employment in your chosen field.

Benefits and Culture

At Performance Food Group, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, including health care, retirement plans, and wellness programs, designed to meet the needs of our diverse team members. Our inclusive culture encourages collaboration and continuous learning, ensuring that every team member can achieve their personal and professional goals.

Stay Connected

Join the Performance Food Group team to stay ahead in your career. Explore open positions that match your skills and interests. We look for driven, creative, and solution-oriented team players. Start your journey with us today, and help us redefine the standards of foodservice distribution.

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Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a company that values growth, leadership, and innovation. At Performance Food Group, your future looks promising.
Learn more about Performance Food Group
Size
23,000 employees
Market Cap
$9 billion
Industry
Net Income
-$174.5 million
Founded
1875
5 Year Trend
+24.9%
Revenue
$26.6 billion
NASDAQ

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