NICE Ltd.

Global Partner Programs Manager

NICE Ltd. • $100K — $130K *
Sandy, UT 84092In-Person
Enterprise Technology
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 8+ years of experience in partner programs and ecosystem management (B2B technology)
  • Track record of improving existing partner programs, focusing on governance, enablement, and operations
  • Strong leadership skills in cross-functional settings with Sales, Marketing, and Operations teams
  • Proficiency in creating KPIs and using data for program performance insights
  • Excellent communication skills for conveying complex information simply
  • Analytical mindset with a focus on continuous improvement through data-driven insights

Responsibilities

  • Own and enhance the partner program framework, ensuring clarity on operational changes
  • Execute the program's global operational cadence, including quarterly and monthly updates
  • Collaborate with regional leaders to harmonize global strategies with local execution
  • Streamline onboarding through repeatable processes, including feedback mechanisms from partners
  • Map and optimize program operations through workflow redesign and automation
  • Ensure strong system support and data integrity for program operations
  • Develop toolkits and templates to empower scalability and partner communication
  • Create and operationalize partner incentive and funding frameworks in collaboration with Marketing

Benefits

  • Comprehensive health benefits
  • Generous retirement plans
  • Opportunities for continuous professional development
  • Flexible work arrangements
  • Dynamic and collaborative work environment
Full Job Description
So, what's the role all about?

The Global Partner Program Manager drives the next phase of an established, global partner program spanning multiple partner types and routes-to-market. This role is accountable for program evolution and operational excellence: clarifying program mechanics, improving partner experience and adoption, tightening governance, and building a consistent global operating rhythm across regions and functions. You will work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems teams to ensure the program is measurable, scalable, and repeatable, with clear KPIs and strong execution discipline.

How will you make an impact
  • Own and continuously improve the partner program framework (tiers/levels, benefits, requirements, rules of engagement, lifecycle milestones), including program documentation and decisioning-ensuring clarity on what changes, why, who approves, and how it rolls out globally
  • Build and run the program's global operating cadence (QBR/MBR inputs, monthly updates, enablement drops, partner communications calendar)
  • Partner with regional leaders to balance global consistency with regional execution flexibility
  • Improve partner onboarding and activation by creating repeatable playbooks, checklists, and readiness milestones-and build feedback loops (surveys, partner councils, regional listening) to translate partner insights into program improvements
  • Map current-to-future-state processes and remove friction through workflow redesign and automation of partner program operations (intake, approvals, entitlement requests, program changes)
  • Ensure the program is supported by strong systems and data (CRM/PRM alignment, reporting hygiene, scalable workflows)
  • Build toolkits and templates that enable scale (FAQs, partner-facing guides, internal playbooks, global comms templates)
  • Evolve and operationalize partner incentives and funding mechanisms (e.g., MDF frameworks, compliance, measurement, and governance) in partnership with Marketing/Finance, ensuring auditable processes and best practices for program investment
  • Establish program success metrics and build a performance narrative-adoption, activation, engagement, revenue efficiency-tailored by partner type and region, and produce clear executive-ready updates with insights and actions

Have you got what it takes?
  • 8+ years of experience in partner programs, alliances operations, or ecosystem program management in B2B technology
  • Demonstrated success improving and scaling an existing program-not just launching a new one-including governance, enablement, execution, and operational rigor
  • Strong cross-functional leadership in matrixed environments; able to drive alignment across Sales, Marketing, Enablement, Operations, Product, Finance, and Systems teams
  • Data-driven operator with comfort building KPIs, dashboards, and using performance insights to change program behavior
  • Excellent written and verbal communication skills with the ability to translate complexity into clear program guidance and executive updates
  • Strong analytical and problem-solving skills, with a passion for continuous optimization through data and insights

You will have an advantage if you also have:
  • Experience spanning multiple partner motions (sell-with, sell-through, referral, services-led ecosystems)
  • Familiarity with MDF or partner investment governance and measurement
  • Experience with PRM/CRM tooling, workflow automation, and process mapping at scale
  • International/global operating experience across regions and time zones

Requisition ID:
Reporting into: VP, Partner Strategy and Operations

Role Type: Individual Contributor

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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