Position OverviewHelp shape the future of the digital workplace at FUJIFILM Biotechnologies. We're looking for a visionary, execution-focused Global Lead, Desktop Engineering to set our global EUC strategy, scale modern endpoint platforms, and elevate the end-user experience across FLBG. This role is central to our digital transformation-owning platform engineering, driving standards and governance, and ensuring secure, compliant, and highly reliable services worldwide.
This is a high-impact leadership role with executive visibility, cross-functional influence, and global scope. If you thrive at the intersection of strategy, engineering excellence, and service outcomes-and you're passionate about enabling productivity at scale-this is your next step.
Job DescriptionYour Impact- Lead the enterprise-wide EUC transformation-modern management (Intune, SCCM, Jamf), automation, self-service, and zero-touch deployment
- Build and govern global standards, platforms, and operating models aligned to ITIL, GxP, and corporate policies
- Drive stability, security, and performance across our Windows and macOS ecosystems
- Develop a high-performing global engineering organization and cultivate a service excellence culture
- Enable measurable outcomes through KPIs, SLAs/SLOs, and engineering maturity models
What You'll Do- EUC Strategy & Global Governance
- Define and own the global Desktop Engineering/EUC strategy across FLBG
- Establish global standards for endpoint architecture, device lifecycle, and configuration management
- Build EUC operating models aligned with ITIL, GxP, and corporate policies
- Define KPIs, SLAs, SLOs, and engineering maturity models; ensure audit readiness and regulatory compliance
- Global Leadership & Organizational Development
- Lead and develop a global Desktop Engineering organization (regional engineers, SMEs, partners)
- Define capability roadmap, org structure, and talent strategy
- Act as senior escalation point and decision authority for EUC; drive cross-functional collaboration with Service Desk, Infrastructure, Security, and Applications
- Platform Engineering & Architecture Ownership
- Own global architecture for Windows and macOS endpoints
- Govern endpoint management tools (Intune, SCCM, Jamf, Tanium, Autopilot)
- Set standards for device provisioning/imaging, software packaging/deployment, patching, and vulnerability management
- Advance automation, self-service, and zero-touch strategies
- Service Stability, Performance & Experience
- Ensure availability, performance, and stability of global EUC services
- Define and track MTTR, CSAT, device health, and compliance
- Partner with Service Desk and BRPs to improve supportability and reduce tickets
- Lead proactive problem management and RCA to deliver a consistent, high-quality user experience
- Security, Compliance & Risk Management
- Ensure endpoint compliance with security standards, policies, and GxP
- Collaborate with Cybersecurity on endpoint protection, hardening, patching, encryption, and identity-related controls
- Maintain audit readiness and documentation across EUC processes
- Vendor, Financial & Continuous Improvement
- Own vendor strategy and partnerships for EUC platforms and hardware
- Manage budgets, forecasts, and cost optimization initiatives
- Drive continuous improvement using data, insights, and automation; establish executive dashboards
Minimum Education Requirements- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
- Master's degree preferred (for global leadership roles)
Minimum Experience Requirements- 15+ years of experience in End User Computing / Desktop Engineering
- 5+ years in leadership roles (team leadership, global or regional responsibility)
- Proven experience operating in highly regulated environments (GxP)
- Strong experience with global service ownership and governance
Technical Leadership Expertise- Endpoint management platforms: Intune, SCCM, Jamf, Autopilot, Tanium
- Windows and macOS enterprise environments
- Active Directory, GPO, and identity integration
- Device lifecycle management and engineering standards
- ITSM tools and ITIL-based service environments
Knowledge & Skills- Strategic & Leadership
- Define and execute global EUC strategies; stakeholder management from engineers to executives
- Organizational design, capability building, financial and vendor governance
- Data-driven decision making and outcome focus
- Technical & Engineering
- Enterprise endpoint architecture (Windows, macOS, mobile)
- Advanced endpoint management (Intune, SCCM, Jamf, Tanium)
- Automation and scripting (PowerShell); software packaging and deployment at scale
- Cloud-based workplace platforms (Microsoft 365, Teams)
- Operational & Service Management
- ITIL expertise (Incident, Problem, Change, Service Design)
- Defining SLAs, KPIs, and operational governance
- Global service delivery and support model design
- Behavioural Competencies
- Strong leadership presence and communication skills
- Analytical, structured, and outcome-driven
- Able to operate in complex, high-pressure environments
- Highly collaborative, influential, and service-oriented with a focus on user experience
Why This Role?- Shape a global platform that powers productivity across FLBG
- Lead a world-class engineering organization and partner across Infrastructure, Security, and Applications
- Drive measurable impact with executive visibility and a mandate for transformation
- Grow your leadership portfolio in a complex, highly regulated, and innovative environment
