ServiceNow

Global Head Portfolio Management (PM) GTM Lead

ServiceNow$122K — $202K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in GTM strategy, solution sales, or business operations, with 3 years in a senior role.
  • Proven ability with strategic initiatives in complex environments.
  • Experience engaging with CIOs and influencing senior decision-makers.
  • Strong analytical and storytelling communication skills.
  • Preferred experience in SaaS, cloud, or enterprise technology.
  • Familiarity with portfolio management methodologies is a plus.
  • MBA or equivalent advanced degree is advantageous.

Responsibilities

  • Engage directly with strategic customers to understand and drive satisfaction.
  • Design and activate sales plays to maximize pipeline generation.
  • Scale GTM plays and readiness programs across global geographies.
  • Support PM attach rates and expand across CIO/IT deals.
  • Elevate and simplify solution messaging with marketing teams.
  • Collaborate to refine GTM strategies regarding pricing and market positioning.
  • Drive integration of GTM initiatives across various organizational groups.
  • Support partner enablement for joint growth and market reach.
  • Stay updated on market trends and competitive shifts.
  • Represent the company at industry events and forums.
  • Support deal execution across planning and engagement stages.
  • Advise leadership on strategic execution and customer unlock.
  • Foster a culture of innovation and continuous improvement.

Benefits

  • Senior leader level visibility and impact.
  • Dynamic, collaborative environment with top-tier talent.
  • Opportunities for growth and leadership within the organization.
Full Job Description
Job Description

Global Head Portfolio Management (PM) GTM Lead

Overview

As the Global Head Portfolio Management (PM) GTM Lead, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the PM product portfolio. Reporting directly to the Global Head Autonomous IT GTM, you will act as a key contributor to business growth, customer engagement, and operational excellence within our Autonomous IT growth motion - helping customers connect strategy to delivery across their investments, work, and outcomes. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration.

Key responsibilities
  • Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions.
  • Design and activate prioritized sales plays that maximize pipeline generation, progression, and new net annual contract value (NNACV). Work closely with sales, product, and marketing teams to ensure cohesive execution.
  • Scale CIO GTM plays, repeatable motions, and readiness programs across geographies (AMS, EMEA, APAC, Japan), ensuring consistent field enablement and performance tracking.
  • Support the Autonomous IT motion by increasing PM attach rate and expansion across CIO/IT deals, in alignment with GTM priorities around selling the NOW platform.
  • Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels.
  • Collaborate with the PM BU to develop and refine GTM strategies, including insights into pricing, packaging, and market positioning, as needed.
  • Drive integration of GTM initiatives across Global Partnerships & Channels (GPC), Customer Excellence Group (CEG), PSM, and Industry Solutions to ensure scalability and performance tracking.
  • Support partner co-sell strategy and solution partner enablement to unlock joint growth and market reach.
  • Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.
  • Represent the company at industry events, panels, and executive forums.
  • Support deal execution across stages, including but not limited to planning, discovery calls, engagement plans, workshops etc.
  • Support high-impact deals, advising field and geo leadership on strategic execution and customer unlock.
  • Foster a culture of innovation, collaboration, and continuous improvement.


Qualifications

  • 7+ years of experience in GTM strategy, solution sales, business operations, or customer success, with at least 3 years in a senior role.
  • Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
  • Deep experience engaging with senior stakeholders (e.g. CIOs) and influencing executive decision-making.
  • Strong analytical, communication, and storytelling skills.
  • Experience in SaaS, cloud, or enterprise technology preferred.
  • Familiarity with strategic portfolio management - portfolio planning, project and portfolio management (PPM), demand and resource management, agile, and value stream management - or adjacent domains is a plus.
  • MBA or equivalent advanced degree is a plus.

What we offer
  • Senior leader level visibility and impact.
  • A dynamic, collaborative environment with top-tier talent.
  • Competitive compensation and benefits.
  • Opportunities for growth and leadership across the organization.

For positions in this location, we offer a base pay of $122,430 - $202,020, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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