Amazon

Global Field Ops Technician, GFO AMER

Amazon$86K — $150K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of data center engineering or operations experience
  • 2+ years of experience leading large complex programs
  • Fundamental knowledge of networking, security, and databases
  • Familiarity with operating systems such as Unix, Linux, and Windows
  • Certifications such as CompTIA A+, CompTIA Network+, or Cisco/CCNA preferred

Responsibilities

  • Build relationships with internal teams and customers to solve problems
  • Conduct site assessments for AWS equipment installations
  • Install and provision AWS infrastructure in various environments
  • Troubleshoot network installations and perform system tests
  • Proactively identify strategies to enhance customer experience
  • Manage day-to-day operations with internal and external clients
  • Lead projects with cross-functional teams including installations

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Adoption and Surrogacy Reimbursement coverage
  • Mental Health Support services
Full Job Description
Application deadline: Jul 20, 2026

We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician, you will maintain and operate the world's largest cloud computing infrastructure across a number of local and remote locations across Americas.

Key job responsibilities

This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to):
• Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
• Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
• Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment
• Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems
• Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
• Conduct day-to-day business, both internally and with external customers
• Required travel up to 30% on average. You will be required to travel between locations to install, service, and retrieve AWS equipment.
• Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)
• May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
• May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.
• May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.
• Most of all, you will have a passion for technology along with a desire to be the best at your job every day!

BASIC QUALIFICATIONS

- 4+ years of data center engineering or operations experience

- 2+ years of leading large complex programs experience

- Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)

PREFERRED QUALIFICATIONS

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

- Experience working in a customer-facing environment

- Experience with network operating systems such as Cisco IOS and Junos

- Knowledge of IT system hardware and network concepts

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Denver - 86,200.00 - 150,800.00 USD annually

USA, VA, Arlington - 86,200.00 - 150,800.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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