Salary: $160000 - $180000 / year
Other Forms of Compensation: bonus
Job SummaryShape the Future of Workplace Hospitality on a Global StageCompass Group, in partnership with Rapport Guest Services, is seeking an exceptional Global Director of Operations to lead and transform reception and conference services across 14 dynamic, high-profile locations worldwide.
This is more than an operations role, it's an opportunity to define what world-class hospitality looks like at scale, influence global service strategy, and leave a lasting mark on the workplace experience for thousands of guests and employees every day for one of our premier clients.
If you are a visionary leader who thrives in fast-paced, client-driven environments and is passionate about delivering unforgettable service experiences, this is your platform to lead, innovate, and inspire.
Location: New York City with global oversight across the United States, India, and the United Kingdom
Lead with Vision- Set and execute a bold global strategy for reception and conference services across the U.S., India, and UK
- Elevate service delivery to a best-in-class, hospitality-led experience that sets new industry benchmarks
- Drive consistency while embracing regional nuances and cultural excellence
Inspire High-Performing Teams- Lead, coach, and empower a diverse, international team of managers and front-line professionals
- Build a culture where service excellence, innovation, and people-first leadership
- Develop future leaders and create clear pathways for growth and succession
Own the Client Experience- Act as a trusted advisor and strategic partner to senior client stakeholders
- Deliver impactful business reviews and continuously evolve services to exceed expectations
Drive Performance & Growth- Own operational and financial performance across all locations, balancing excellence with efficiency
- Identify opportunities to enhance service, optimize costs, and expand scope
- Play a key role in retention, innovation, and growth initiatives
Champion Innovation- Introduce forward-thinking ideas, technology, and service enhancements that redefine guest experience
- Continuously raise the bar transforming traditional reception and conference services into seamless, elevated experiences
Why This Role Stands Out- Global Impact: Lead operations across three countries and 14 locations
- High Visibility: Partner with senior leadership and key clients
- Career-Defining Scope: Shape and standardize service on an international scale
- Innovation-Driven: Bring new ideas to life in a forward-thinking environment
- People-First Culture: Be part of Rapport's renowned hospitality ethos within Compass Group
Apply to Rapport today!Associates in Rapport are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: Rapport a specialized division of FLIK Hospitality Group
