NielsenIQ

Global Customer Success Manager

NielsenIQ$120K — $129K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Data Science, Chemistry, or related field.
  • 7 years of relevant experience required.
  • Strong analytical skills and proficiency in data interpretation.
  • Familiarity with NielsenIQ/GfK's platforms is a plus.
  • Experience in market research, specifically in the technical goods sector.

Responsibilities

  • Conduct market research on local and online conditions.
  • Analyze competitor strategies and pricing using market data.
  • Prepare and present research findings based on gathered data.
  • Evaluate client marketing effectiveness using the gfknewron tool.
  • Monitor industry statistics and emerging trends.
  • Assist with the implementation of the gfknewron platform for clients.
  • Develop action plans to ensure successful adoption of market research projects.

Benefits

  • Flexible working environment
  • Comprehensive health insurance
  • Industry-leading parental leave
  • Life insurance
  • Education support
  • Volunteer time off
  • Access to LinkedIn Learning
  • Employee-Assistance-Program (EAP)
Full Job Description
JOB DUTIES: Helping research market conditions in local, regional, national, or online markets. Assisting with the gathering of information to determine potential sales of client products. Helping gather information on clients' competitors using NielsenIQ/GfK's data, including prices, sales, and/or methods of marketing or distribution. Helping prepare reports about NielsenIQ/GfK's market research findings by illustrating data graphically and/or by translating complex findings into written text. Analyzing data on customer demographics, preferences, needs, or buying habits to identify potential markets or factors affecting product demand. Helping measure the effectiveness of client marketing, advertising, or communications programs/strategies by using NielsenIQ/GfK's gfknewron tool for consumer data. Seeking and providing information to help companies determine their position in the Marketplace. Helping forecast and/or track marketing or sales trends by analyzing collected data. Monitoring industry statistics and/or following trends in trade literature. Assisting with the company's gfknewron insight platform, including duties relating to key performance indicators (KPIs) and methodologies. Helping the company with market research projects relating to the technical goods market. Regularly presenting market research performance data to the company's clients for global markets where NielsenIQ/GfK's data is available. Helping manage and coordinating Nielsen IQ/GfK's platform roll out and implementation efforts for countries within specific global accounts. Helping drive and coordinating NielsenIQ/Gfk's market research platform adoption efforts within the company's global client organization. Assisting with the design and control of NielsenIQ/GfK's action plans for various countries to guarantee the company meets its regional adoption goals and (global) user targets for market research projects. Helping ensure NielsenIQ/GfK's global client feedback impacts the company's future (product) roadmaps for market research projects. Assisting with NielsenIQ/GfK's digital transformation processes by presenting the Newron platform to U.S.-based clients, as well as to global clients. Helping deliver insightful Newron navigation metrics and actionable recommendations to GfK's clients. Helping coordinate market research client services by cross regions and by categories. Assisting with GfK's migration efforts for the gfknewron platform for U.S.-based accounts. Helping drive NielsenIQ/GfK's adoption efforts for the gfknewron platform within client organizations, including assisting with activation, reactivation, and engagement processes. Helping design and controlling GfK's action plans for market research projects. Performing tasks relating to return on investment (ROI) strategies by utilizing the company's data in a solid story telling format and by integrating market performances as a means of helping clients improve business results. Delivering industry business reviews (market research data) to senior client audiences using NielsenIQ/GfK's data/platforms. Helping build client success plans and client use cases to better prepare internal teams and GfK's clients on migration efforts for the market research platform. Helping implement the company's gfknewron platform in U.S.-based retail panels. Identifying cross sell and up sell opportunities, supporting NIQ-GfK business expansion within clients . Accountable for sustaining high satisfaction level through client servicing, measured by Net Promoter Score (NPS). Telecommuting may be permitted. When not telecommuting, must report to worksite. Up to 10% mostly domestic travel to HQ, customer visits, and global offices.

REQUIREMENTS: Bachelor's degree in Business Administration, Data Science, Chemistry, or related and 7 years of experience required.

Qualifications

Additional Information

Boston, MA; 40 hours/week.

This role has a market-competitive salary with an anticipated base compensation of the following range: $120,765.00-$129,100.00/year. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Any employee with questions about this position may contact [redacted]. Any employee who wishes to apply may submit their resume on NIQ's career page Careers - NIQ and reference job R26_[redacted]. If applying, please include a resume.

Our Benefits
  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides insights into consumer behavior and media consumption. The company was founded in 1923 as the AC Nielsen Company and has since grown to become a leading provider of market research and audience measurement services. NielsenIQ operates in over 100 countries and has a diverse client base that includes media companies, advertisers, and consumer goods manufacturers. The company's services include audience measurement, advertising effectiveness, consumer insights, and product innovation. NielsenIQ is known for its Nielsen TV ratings, which are used to determine the popularity of television programs and inform advertising decisions.
Learn more about NielsenIQ
Size
46,000 employees
Industry
Founded
2008

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