We are seeking a Control Tower Operations Lead to drive the successful implementation and ongoing operation of a global logistics network. Based in Valencia, this role will ensure operational readiness, govern end-to-end execution, and lead cross-functional coordination to deliver stable, efficient, and customer-focused operations.
You will play a key role in translating network design into operational reality by establishing processes, managing operational risks, driving governance, and ensuring continuous improvement across the supply chain.
Key Responsibilities- Lead operational readiness activities, including process design, SOPs, training, and go-live planning.
- Establish and drive governance routines to monitor performance, manage risks, and ensure timely resolution of operational issues.
- Own Control Tower operational standards covering planning, booking coordination, milestone tracking, exception management, and escalation processes.
- Ensure routing guides, service rules, lead times, and operational procedures are effectively embedded into daily operations.
- Collaborate closely with Procurement, Network Planning, Operations, IT, and external partners to support successful service delivery.
- Monitor operational performance, identify improvement opportunities, and drive corrective actions.
- Lead post-go-live stabilization activities, root-cause analysis, and continuous improvement initiatives.
- Manage operational risks across suppliers, transport providers, terminals, systems, and other critical dependencies.
What We Are Looking For- Experience in Control Tower operations, logistics, transportation, supply chain, or network operations.
- Strong knowledge of multimodal logistics and end-to-end supply chain processes.
- Proven experience leading operational governance, process implementation, and large-scale operational transitions.
- Strong stakeholder management skills with the ability to influence across multiple functions and organizational levels.
- Excellent problem-solving, risk management, and decision-making capabilities.
- Strong communication and change management skills in a fast-paced, international environment.
- Ability to drive operational excellence while balancing standardization, customer requirements, and business objectives.
Why Join Us?This is an exciting opportunity to help shape a critical logistics network, working with global stakeholders to deliver operational excellence, enhance customer experience, and drive continuous improvement in a dynamic and growing environment. #LI-MA1
