Stellantis

Global Commodity Manager - Electrical Quality Management

Stellantis • $110K — $130K *
Auburn Hills, MI 48326In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Quality related discipline, or Automotive Technologies or a related field
  • Minimum 7 years of leadership experience
  • Minimum 7 years of relevant technical experience in vehicle propulsion systems
  • Strong supervisory, presentation, communication and writing skills
  • Self-motivated with teamwork orientation
  • Ability to interact effectively with various management levels
  • Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word

Responsibilities

  • Champion the resolution of escalated product issues from field reports and data trends
  • Interact daily with Product Development, Quality, and TSRC for field resolution
  • Serve as primary escalation point for field actions and support
  • Liaise with Product Development and Quality for repair methods and communication
  • Stay aware of all field issues impacting North American aftersales
  • Maintain high-level technical knowledge for all NA sold vehicle brands
  • Project manage initiatives to improve customer service metrics

Benefits

  • Opportunities for professional development
  • Collaborative team environment
  • Involvement in impactful field support initiatives
  • Access to cutting-edge automotive technologies
  • Engagement with high-level cross-functional teams
Full Job Description
Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions oriented Global Service Commodity Manager focused in Electrical to join the Technical Assistance & Field Support team at Mopar Headquarters, in Auburn Hills, Michigan.
  • The Global Commodity Manager - EE will be responsible for managing a highly talented technical support team and executing deliverables aligned to Stellantis field issue resolution initiatives.
  • The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.

The selected candidate will be responsible for the following:
  • Champion for the resolution of escalated product issues identified though field reporting, various call center data trends, and Stellantis Technical Assistance Resource (STAR) Center Reporting.
  • Daily interaction with Product Development, Quality, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
  • Primary internal escalation point relating to field actions, field support, service action time study, emerging and non-serviceable issues.
  • Primary liaison to direct and support Product Development and Quality for appropriate and expedient repair methods and communication strategy.
  • Maintain awareness of all field issues impacting North American aftersales.
  • Maintain high level technical knowledge in past, present, and future vehicles for all NA sold vehicle brands
  • Project manage and lead initiatives to improve Fixed First Visit and Customer Service Index (CSI) and other service related projects as delegated.
  • Set, plan, prioritize and manage multiple projects in a technical and business environment.
  • Agile mindset, capable of quickly adapting to changing priorities and business needs.


Basic Qualifications:
  • Bachelor's degree in Engineering, Quality related discipline, or Automotive Technologies or closely related field
  • Minimum 7 years of leadership experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders
  • Minimum 7 years of technical experience directly related to the design, quality or repair of FCA vehicle propulsion systems and components
  • Strong supervisory, presentation, communication and writing skills
  • Self-motivated with a commitment to team orientation
  • Ability to interact effectively with various management levels
  • Ability to multi-task and prioritize in a challenging and fast-paced work environment
  • Ability to deal effectively with a wide range of dealership personnel and field operations staff
  • Proficient in Microsoft Office - Excel, PowerPoint, Word

Preferred Qualifications:
  • Engineering level systems expertise
  • 5 years or more experience with Dealership &/or Field systems and processes
  • Existing, positive, relationships within engineering and quality organizations
  • Microsoft Office - PowerBi and SharePoint
  • Vehicle CAN bus Diagnostics experience

About Stellantis

Stellantis is a multinational automotive manufacturer formed in 2021 by the merger of Fiat Chrysler Automobiles and Groupe PSA. The company designs, produces, and sells a wide range of vehicles under various brands, including Alfa Romeo, Chrysler, Citroen, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. Stellantis operates in over 130 countries and has 14 brands in its portfolio. The company is committed to sustainable mobility and has set ambitious targets for reducing its carbon footprint and increasing the share of electric vehicles in its sales.
Learn more about Stellantis
Size
400,000 employees
Market Cap
$44.9 billion
Industry
Manufacturing & Automotive
* Ladders Estimates

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