Job Description
As part of the Global Clinical Supplies (GCS) organization, the Process Stewards work at the interface between core business processes and SAP capabilities, helping to enable efficient business operations, support enhancements, and drive innovation. The Senior Specialist, GCS Process Steward ensures clinical supply chain processes are clearly defined and documented, and that they are supported by the right workflows, stakeholders, SME network, and tools such as SAP.
The Process Steward Team works closely with end users and process owner communities to ensure processes meet current and evolving business needs. Process Stewards also provide oversight and expertise in the SAP solution for their respective domain area: Packaging Execution, Material Handling, Distribution & Logistics, Planning, Source to Settlement/Tax/Finance, Trade Operations, ISO, Relationship Management, QA, and Compliance.
This Process Steward role is specifically oriented towards the Packaging Execution domain, supporting business processes and SAP capabilities related to operations planning (BOMs, Recipes, Master Data/ECM, etc.), Packaging Instructions and operational transactions, etc.
Primary activities include, but are not limited to:
Lead the development and implementation of GCS processes that align with GCS short- and long-term objectives.
Act as the overall knowledge expert of SAP and Global processes for packaging and operation planning(BOM’s, Recipes, ECM etc).
Drive business challenges to resolution with system solutions across our company's GCS.
Support business case development (Enhancement Prioritization Management Form) and maintain the Demand Tracker for enhancement requests and prioritization.
Drive business process standardization, implementation, and training on new processes.
Ensure the integrity of a single global business process by reviewing SOPs and assessing process changes against system impact.
Contribute to our company's GCS Global Process Steward Network, partnering with our Manufacturing Division Global Process Steward and COMET Functional Leads.
Support tier management and escalations for transactional issue resolution.
Contribute to Deviations, Investigation, and CAPAs in the packaging and operations planning area.
Collaborate with cross-functional teams to identify process-driven opportunities to improve business performance.
Develop strong, trust-based, collaborative relationships to drive change and execute priorities with a different group of stakeholders.
Education & Experience:
Bachelor's degree in Science, Engineering or similar field with 5+ years of relevant experience, or a Master's degree in Science, Engineering or similar field with 3+ years of relevant experience preferred.
Hands-on SAP experience in supply chain modules is required.
Required Experience and Skills:
5+ years of experience in Supply Chain Management or a related manufacturing and packaging support function, with demonstrated experience in GXP compliance, and business process execution.
3+ years of experience working with SAP Production Execution, Master data (BOMs, Recipe and ECM), with demonstrated knowledge of quality management and warehouse management processes.
Ability to manage a different portfolio of projects and initiatives.
Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to both technical and non-technical audiences.
Ability to collaborate effectively with cross-functional teams and external partners.
Ability to accurately identify risks to issue resolution, project timelines, scope, or deliverables, and escalate accordingly.
Demonstrated ability to develop strong, trust-based, collaborative relationships to drive change and execute priorities with a different group of stakeholders.
Results-oriented, with a proven ability to execute collaborative projects and develop subject matter expertise.
Preferred Skills:
Demonstrated expertise in system and business process design, including process analysis, optimization, and solution development, preferably within the pharmaceutical or life sciences industry.
Experience supporting large-scale SAP implementations, including business process deployment, system enhancement initiatives, and/or master data migration activities.
Experience with SAP PI sheets and Clinical packaging processes.
Hands-on experience with business processes.
Required Skills:
Business Processes, Change Management, Clinical Supply Chain Management, Communication, Cross-Functional Leadership, Data Analysis, Good Manufacturing Practices (GMP), Packaging, Production Scheduling, Project Management, Risk Management, SAP Business Technology Platform (SAP BTP), SAP Implementations, Supply Chain Systems, Warehouse Management
Preferred Skills:
Current Employees apply
Current Contingent Workers apply
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please if you need an accommodation during the application or hiring process.
The salary range for this role is
$117,000.00 - $184,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Hybrid
Shift:
1st - Day
Valid Driving License:
No
Hazardous Material(s):
No
Job Posting End Date:
08/14/2026
*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
