Role OverviewWe are seeking a senior digital leader and trusted client advisor to lead the digital experience for one of the world's most innovative high-tech clients. This role sits at the intersection of technology, data, and consumer-facing experiences, shaping how digital tools enhance retail operations, employee experience, and customer engagement across a global portfolio.
You will serve as the primary digital experience owner for all client and customer focused onsite solutions on the account-partnering closely with client executives and Sodexo leadership to translate fast-moving business priorities into scalable, high-impact digital outcomes. The ideal leader thrives in agile environments, brings a startup mindset, and is known for building deep, trusted client relationships while operating at enterprise scale.
#NewBusiness
What You'll DoDigital Strategy & Client Advisory- Own and continually evolve the Digital Experience Strategy, aligning with the client's workplace retail and consumer experience priorities.
- Act as a trusted business and digital advisor to senior client stakeholders, guiding how retail technologies, data, and insights drive operational efficiency and end-user satisfaction
- Partner directly with client leadership to support evolving retail needs, pilots, and rollouts across regions
- Clearly articulate the value of retail digital platforms-including data-driven insights, adoption, and performance impact
Technology & Cross-Functional Leadership- Serve as the technical lead for all retail digital tools across the account (e.g., ordering platforms, POS integrations, digital signage, analytics, engagement tools)
- Collaborate closely with Operational Leadership, TDDI (Tech, Data, Digital & Innovation), Food SMEs, HSE, HR, Procurement, and Service Activation & Deployment
- Design, own, and oversee the retail digital activation and adoption strategy across the client portfolio
- Identify risks related to scale, change, and adoption-partnering with leadership to adjust strategy in real time
Influence, Execution & Enablement- Develop and deliver executive-level digital presentations and demonstrations for technical and business audiences
- Lead business, technical, and people-related escalations tied to digital capabilities and data opportunities
- Respond to complex technology inquiries, educating and influencing client and internal decision-makers
- Build and mentor a network of digital and data champions across regions and functions
Continuous Improvement & Market Insight- Maintain up-to-date technical and master-data documentation for the digital ecosystem
- Gather, document, and share feedback on platforms, features, and enhancements with TDDI partners
- Stay ahead of retail, workplace, and consumer digital trends, integrating insights through Sodexo's innovation lifecycle
- Establish industry networks to continuously improve digital experience delivery and adoption
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring- 10+ years of experience in digital, product, or technology leadership with a strong focus on retail, consumer experience, or frontline digital solutions
- Proven success as a client-facing leader or advisor supporting senior stakeholders in high-tech, startup, or innovation-driven organizations
- Deep understanding of retail digital ecosystems, including ordering platforms, data analytics, employee/consumer engagement tools, and operational technology
- Demonstrated ability to lead in fast-paced, agile, and matrixed environments
- Exceptional relationship-building, communication, and executive-presence skills
- Experience driving global adoption of digital solutions across diverse sites or regions
- Strategic thinker with a hands-on, outcomes-oriented mindset
- Strong storytelling and executive presentation capabilities
- Based in New York City region, with flexibility to engage globally
Qualifications & RequirementsMinimum Education Requirement: Bachelor's Degree or equivalent experience
Minimum Management Experience: 10 years
Minimum Functional Experience: 10 years
