Qualifications

• Bachelor's degree or equivalent professional experience; certifications such as CIFFA or CITT are a plus.
• Minimum 5 years of experience in freight forwarding, logistics, supply chain management, or shipping.
• Proven expertise in managing strategic customer relationships in complex, solution-oriented environments.
• Strong understanding of FMCG supply chains, especially in food & beverage, personal care, consumer goods, or pharmaceuticals.
• Excellent proficiency with Microsoft Office and AI-enabled productivity tools like Copilot and ChatGPT.
• Outstanding communication, conflict resolution, and stakeholder management skills.
• Demonstrated mindset of continuous improvement and problem-solving commitment.

Responsibilities

• Serve as the main contact for strategic customers, fostering relationships with various levels within the client organization.
• Lead strategic initiatives and special projects that support long-term growth and enhance partnerships.
• Act as a supply chain consultant to identify and recommend performance-improving logistics solutions.
• Establish and monitor Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) with customers.
• Drive the expansion of Maersk's logistics portfolio by identifying opportunities across various services like Ocean, Air, and Warehousing.
• Oversee account profitability, support contract renewals, and sustain strategic relationships.
• Coordinate resources across teams to resolve complex customer challenges and enhance service excellence.

Benefits

• Flexible, remote-based work arrangement.
• Access to ongoing professional development opportunities.
• Engagement with senior customer stakeholders and executive leadership.
• Opportunities to shape and innovate supply chain solutions for leading global brands.
• Dynamic work environment within a matrix organization.