Location: Wickliffe, Ohio (US), Deer Park, Texas (US), Jurong, Singapore (SG), Pudong, China (CN)
Travel: Minimal travel as required for training, workshops, and project meetings
Job Type: Permanent, 4 days in the office - 1 day flexible
How You'll Make an ImpactAs a
Global Change Management Leader, Customer Experience CoE, you lead enterprise-wide transformation efforts across Customer Experience (CX) and Order-to-Cash (OTC). You drive adoption of new operating models, technologies, and processes, ensuring sustainable change across a global, matrixed organization.
In this role, you will:
- Develop and execute a global change management strategy supporting CX and OTC transformation initiatives, including technology, process, and organizational changes.
- Facilitate change impact assessments, stakeholder analyses, and organizational readiness evaluations to align teams and mitigate risks.
- Design and implement standardized change frameworks, including communication, training, sponsorship, and reinforcement strategies.
- Partner with program and project leaders to deliver effective communication campaigns and enterprise-wide training initiatives.
- Drive adoption of new processes, technologies, and ways of working, fostering engagement and alignment across the organization.
- Establish governance structures and track key performance indicators (KPIs) to monitor adoption, manage resistance, and ensure sustained value realization.
- Lead post-implementation reviews, capture lessons learned, and continuously improve change methodologies.
- Advise senior leaders and stakeholders on change management best practices to strengthen sponsorship and engagement.
Required Qualifications that Enable Your Success- Bachelor's degree in Business, Organizational Development, Change Management, or a related field.
- 10+ years of progressive experience in enterprise change management, transformation, or organizational development within global organizations.
- Proven experience leading end-to-end change initiatives across large-scale, multi-year transformation programs.
- Expertise in change management methodologies (e.g., Prosci/ADKAR, Kotter, McKinsey Influence Model) and their practical application.
- Strong strategic thinking with the ability to influence stakeholders at all organizational levels.
- Excellent communication, facilitation, and stakeholder engagement skills.
- Advanced program management, problem-solving, and risk assessment capabilities.
- Experience designing and delivering training, communication, and engagement strategies at scale.
Preferred Qualifications that Drive You Forward- Advanced degree in a relevant field.
- Professional certification such as Prosci, Certified Change Management Professional (CCMP), or Project Management Professional (PMP).
- Experience in chemical, manufacturing, or supply chain industries.
- Familiarity with enterprise platforms such as SAP, Customer Relationship Management (CRM), and workflow automation tools.
Your Work EnvironmentAt Lubrizol, we're committed to providing a safe, inclusive, and empowering environment where you can do your best work. Depending on your role, your work environment may include:
- Use of computers and digital collaboration tools in a hybrid work environment
- Participation in virtual and in-person workshops, training sessions, and meetings
- Engagement with global teams across multiple time zones
- Adherence to company safety, compliance, and ergonomic standards
We continuously invest in our workplace and technologies to support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to providing an inclusive experience.
Benefits that Empower You- Work in a respected, industry-leading multinational company within Berkshire Hathaway
- A culture of accountability, empowerment, inclusion, and diversity
- Competitive compensation and benefits package
- Opportunities for professional development, learning, and global career mobility
- Meaningful work contributing to sustainable and innovative solutions
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