Global Account Manager (Remote, Northeast)Your role at DynatracePosition OverviewAs a
Global Account Manager (GAM) at Dynatrace, you will own the global strategy, growth, and relationship-mapping for our most massive, complex enterprise accounts. This is not a traditional sales role; it is an elite business-orchestration role. You will be responsible for driving the long-term adoption of the Dynatrace platform across multiple geographies (GEOs) by aligning our technology with the customer's overarching cloud and digital transformation strategies.
If you are a master of the "land, adopt, expand, and renew" lifecycle and excel at leading matrixed, cross-functional global teams, this is your opportunity to make a massive impact.
Key Responsibilities- Global Account Ownership: Manage the growth, adoption, and overall health of the Dynatrace platform within assigned accounts on a global scale, collaborating closely with local sales, engineering, and support teams across various GEOs.
- Strategic GTM & Account Planning: Create holistic, multi-year strategic account plans (2-3 year horizon) outlining key initiatives that drive customer success, cloud modernization, and strategy realization.
- C-Suite Relationship Cultivation: Develop, nurture, and maintain long-term, trusted-advisor relationships with C-level executives, decision-makers, and key stakeholders across the customer's global business units.
- Executive Sponsorship Governance: Map global stakeholders to govern current and future relationships, ensuring that Dynatrace executive sponsors are strategically engaged and aligned with customer leadership.
- Drive ARR & Consumption: Mobilize and execute a comprehensive, end-to-end "land, adopt, consume, and expand" strategy to drive continuous Annual Recurring Revenue (ARR) growth.
- Ecosystem Orchestration: Leverage the full strength of Dynatrace's services, support, partner channels, and hyperscaler ecosystems (AWS, Azure, GCP) to expand our footprint through innovation and collaboration.
- Virtual Team Leadership: Influence, inspire, and lead a highly virtual, matrixed team of resources across various LoBs, functions, and global geographies.
What will help you succeed Minimum Requirements- HS diploma or GED.
- A minimum of 7+ years of experience in closing enterprise software sales.
Preferred Requirements- Industry Expertise: You have worked with G500 banking, finance, or insurance customers as a Global Account and Relationship Manager.
- Global Enterprise Selling: Extensive enterprise selling experience in large global accounts at the executive level.
- Complex Deal Execution: A successful track record of handling large, complex deal negotiations and global contracts. You bring strong sales or consulting expertise and business acumen dealing with complex business software/IT solutions.
- Federated Leadership: You have previously stood as a primary account manager or team leader for a large, globally federated enterprise working with multiple business units (influencing governance and policy is a massive plus!).
- Trusted Advisor: You can navigate across the business and the customer in a consultative approach, establishing credibility quickly with senior-level executives across organizations.
- Domain Knowledge: You understand the Observability, Security, and/or technology-as-a-service space (IaaS, SaaS, PaaS).
- IT Ecosystem Fluency: Deep knowledge of the IT ecosystem in large, global enterprises.
Compensation and Rewards - At Dynatrace, total compensation for this role is made up of a strong base salary, a lucrative variable commission structure, and equity.
- Base Salary Range: $166,000 - $207,000. Your exact offer will be based on your unique experience, skill set, education, and geographic location.
- Variable Pay: Additional commission tied directly to your success and performance targets.
Beyond your cash compensation, Dynatrace offers a comprehensive rewards package designed to support your life, well-being, and long-term wealth, including:- Equity & Financial Future: Eligibility for Restricted Stock Units (RSUs), an Employee Stock Purchase Plan (ESPP), and a company-matched 401(k) program.
- Time to Recharge: Unlimited personal time off (PTO) and 4 Dynatrace Wellness Days a year.
- Health & Wellness: Premium medical and dental benefits.
