Applied Materials, Inc

GIS Service Management Operations Lead

Applied Materials, Inc$92K — $126K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT service management or related field
  • Strong understanding of service management processes and procedures
  • Experience in root cause analysis and incident management
  • Proficiency in data analysis for technology recommendations
  • Knowledge of change/release management policies
  • Familiarity with technical documentation standards
  • Ability to guide less experienced colleagues

Responsibilities

  • Provide support services for GIS customers, ensuring service level agreements are met
  • Perform root cause analysis on outages and recommend preventative measures
  • Monitor IT services for availability and performance, analyze data for improvements
  • Configure IT technology and execute complex changes according to standard procedures
  • Represent IT services in change management and architecture discussions
  • Oversee and maintain updated technical and end-user documentation
  • Collaborate with managed services partners to resolve issues

Benefits

  • Comprehensive benefits package
  • Participation eligibility in bonus and stock award programs
  • No travel requirements
  • Full-time employment status
  • No relocation requirements
Full Job Description
Key Responsibilities

Provides support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.

Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative action

Monitors specific IT service or set of services for availability and performance, collates and analyzes data to develop recommendations to improve or change technology.

Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies.

Monitors specific IT service or set of services for availability and performance, collates and analyzes data to develop recommendations to improve or change technology.

Represent IT Service for change management and enterprise architecture discussions.

Oversees the process to ensure up to date and quality technical and end-user documentation for specific IT service or set of services is maintained.

Functional Knowledge
  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines


Business Expertise
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market


Leadership
  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements


Problem Solving
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information


Impact
  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies


Interpersonal Skills
  • Explains difficult or sensitive information; works to build consensus


Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
No

Relocation Eligible:
No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ

Similar Jobs

More Jobs at Applied Materials, Inc

More Information Technology Jobs

Find similar GIS Service Management Operations Lead jobs: