Raytheon Technologies

Gestionnaire Service Client | Customer Service Manager

Raytheon Technologies • $75K — $95K *
Saint-hubert, QC J3Y 0A1In-Person
Aerospace & Defense
5 - 7 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Management, Business Administration, or a related field.
  • 8 years of experience with a Bachelor's degree or 5 years with a Master's degree.
  • Knowledge of P&WC engines and aftermarket industry (asset).
  • Familiarity with SAP and component repair processes (asset).
  • Strong self-motivation and teamwork abilities.
  • Excellent customer service and communication skills.

Responsibilities

  • Act as the primary Customer Service representative, delivering aftermarket support.
  • Collaborate with various teams across the value stream to ensure customer satisfaction.
  • Understand customer requirements to build lasting relationships.
  • Contribute to customer retention and AMF performance objectives.
  • Manage customer accounts and collaborate with sales/marketing teams.
  • Prepare for and coordinate customer visits, including contract reviews.
  • Negotiate and resolve complex issues independently.
  • Manage mid-sized projects effectively.
  • Analyze and interpret data to support decision-making.
  • Ensure compliance with ITC regulations.

Benefits

  • Pension and savings plan with employer contributions.
  • Comprehensive group insurance program.
  • Career development and advancement opportunities.
  • Merit and recognition programs.
  • Health and wellness program, including telemedicine services.
  • Recreational and sports club access.
  • Nearby daycare facilities.
  • Free parking and public transportation options.
Full Job Description
Date d'affichage / Date Posted:
2026-06-11
Pays / Country:
Canada
Emplacement / Location:
CA-QC-SAINT HUBERT-H05 ~ 7007 Chemin De La Savane ~ BLDG H05 FACTORY

Titre du poste:Gestionnaire Service Client

À quoi ressemblera votre quotidien?
  • Agir à titre de représentant du service à la clientèle de première ligne en offrant un soutien après-vente complet aux clients et aux opérations dans un environnement de réparation de composants de moteurs.
  • Représenter P&WC à titre de principal point de contact pour les clients et collaborer avec de nombreuses équipes au sein de la chaîne de valeur (p. ex. ITC, informatique, qualité, opérations, ingénierie, garantie, chaîne d'approvisionnement, finances, ventes et SIOP).
  • Comprendre et interpréter les besoins des clients afin de s'assurer qu'ils sont satisfaits, tout en respectant les objectifs d'affaires et en développant des relations solides et durables.
  • Contribuer à la fidélisation de la clientèle dans un marché concurrentiel et à l'amélioration des résultats liés à l'AMF.
  • Gérer les comptes clients et collaborer étroitement avec les équipes des ventes et du marketing d'ACS (Aérospatiale).
  • Préparer et coordonner tous les aspects des visites clients, y compris, sans s'y limiter, les revues de contrats et les réunions d'affaires trimestrielles du DOF.
  • Négocier de façon autonome des enjeux complexes.
  • Gérer des projets de taille et de portée moyennes.
  • Démontrer une excellente capacité à extraire, analyser et interpréter les données.
  • Agir à titre de point focal pour la conformité ITC.
  • Exécuter les transactions nécessitant des connaissances en commerce international, en contrôle des exportations, en réglementation, en informatique et en finances, conformément aux exigences de Transports Canada.


Qu'est-ce qu'il vous faut pour réussir?
  • Baccalauréat en gestion, en administration des affaires ou dans un domaine connexe.
  • Minimum de 8 ans d'expérience avec un baccalauréat ou de 5 ans d'expérience avec une maîtrise.
  • Connaissance des moteurs P&WC, de leurs composants et du marché secondaire (atout).
  • Connaissance de SAP, de la réparation de composants et du commerce international/contrôle des exportations (atout).
  • Grande autonomie et capacité à travailler efficacement en équipe.
  • Excellentes aptitudes en service à la clientèle ainsi que de solides compétences en communication.

Ce poste s'inscrit dans un milieu de travail francophone, néanmoins il nécessite une très bonne connaissance de l'anglais pour lire et comprendre, sur une base quotidienne, de la documentation et des termes techniques qui peuvent émaner d'organisations internationales, ainsi que pour écrire et communiquer en anglais avec des clients, des fournisseurs ou des collègues internationaux.

Ce que nous offrons
  • Programme de régime de retraite et d'épargne avec cotisation de l'employeur
  • Programme d'assurance collective
  • Possibilités d'avancement (progression de carrière)
  • Programme de mérite ou programme de reconnaissance
  • Programme de santé et bien-être, y compris la télémédecine
  • Club récréatif et sportif
  • Garderies à proximité
  • Accessibilité en transport ou programme de transport en commun et stationnement gratuit


Job Title: Customer Service Manager

What will your day-to-day look like?
  • Act as a frontline Customer Service representative, providing comprehensive aftermarket support to customers and operations within an engine component repair environment.
  • Represent P&WC as the primary customer point of contact and collaborate with numerous teams across the value stream (e.g., ITC, Information Technology, Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales, and SIOP).
  • Understand and interpret customer requirements to ensure their needs are met while balancing business objectives and fostering strong customer relationships.
  • Contribute to customer retention in a competitive marketplace and support the achievement of AMF performance objectives.
  • Manage customer accounts and work closely with ACS (Aerospace) Sales and Marketing teams.
  • Prepare and coordinate all aspects of customer visits, including but not limited to contract reviews and quarterly DOF business review meetings.
  • Independently negotiate and resolve complex issues.
  • Manage projects of moderate size and scope.
  • Demonstrate strong capabilities in data extraction, analysis, and interpretation
  • Serve as the focal point for ITC compliance.
  • Execute transactions requiring knowledge of international trade, export controls, regulatory requirements, information systems, and financial processes, in accordance with Transport Canada regulations.


What do you need to be successful?
  • Bachelor's degree in Management, Business Administration, or a related field.
  • Minimum of 8 years of experience with a Bachelor's degree, or 5 years of experience with a Master's degree.
  • Knowledge of P&WC engines, engine components, and the aftermarket industry (asset).
  • Knowledge of SAP, component repair processes, and international trade/export controls (asset).
  • Strong self-motivation and ability to work effectively in a team environment.
  • Excellent customer service and communication skills.


Although this position is within a French-speaking work environment, it requires a strong command of English to read and understand technical documentation and terminology from international organizations on a daily basis, as well as to communicate effectively in writing and verbally with customers, suppliers, and colleagues worldwide.

What We Offer
  • Pension and savings plan with employer contributions
  • Comprehensive group insurance program
  • Career development and advancement opportunities
  • Merit and recognition programs
  • Health and wellness program, including telemedicine services
  • Recreational and sports club
  • Nearby daycare facilities
  • Accessible public transportation options and free parking


About Raytheon Technologies

Raytheon Solipsys, a wholly-owned subsidiary of the Raytheon Company, is an industry leader in the development of integrated Command and Control (C2) Network-Centric solutions for the Domestic and International DoD and Homeland Security. Through proven systems and software engineering practices, built on the invention and application of innovative technologies, they deliver the C2 infrastructure necessary to effectively control security/military forces in any environment. Their reliable solutions assure information superiority, increased shared awareness, deep sensor reach, aircraft control, air defense, disaster management, and time-critical decision making.

Raytheon Technologies Careers

Join the innovative world of Raytheon Technologies, a leader in aerospace and defense, where we offer unparalleled job opportunities in an environment that champions diversity, leadership, and professional growth.

Work You’ll Do

At Raytheon Technologies, you’ll be part of a company that values innovation and leadership. Our team is dedicated to solving some of the most complex challenges in aerospace and defense, making significant impacts worldwide. With a culture that fosters diversity and inclusion, you will collaborate with some of the brightest minds in the industry.

Transform Your Career

Step into a role that harnesses your skills and propels your career to new heights. Raytheon Technologies is not just about thinking big but making those big ideas happen. We provide robust career development opportunities that include comprehensive training and development programs, leadership workshops, and continuous learning through our internal platforms.

Innovate and Lead

Join our team of over 60,000 professionals globally, who are not only experts in their fields but are also driven by a passion for innovation and excellence. At Raytheon Technologies, you are positioned at the forefront of the industry, where your work directly contributes to groundbreaking advancements in technology and defense.

Internship and Employment Opportunities

Whether you’re starting your career or looking to advance, Raytheon Technologies offers a range of employment and internship opportunities that can help you achieve your professional goals. Our internships provide a solid foundation of skills and experiences, while our full-time positions offer a path to personal and professional growth within the company.

Benefits and Culture

Our employees enjoy a competitive package of benefits and rewards that reflect their invaluable role in our company. From health and wellness programs to performance bonuses and flexible working conditions, we ensure our team members are well taken care of.

Networking and Professional Development

At Raytheon Technologies, networking and professional development are part of our DNA. We encourage our employees to engage in internal and external networking events, leadership training, and diversity initiatives that enhance their career journey.

Join Our Team

Explore the numerous positions available that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Prepare for Your Future

Ready to apply? Enhance your resume and prepare for your interview with our comprehensive support tools and resources. Discover the exciting and rewarding career opportunities that await at Raytheon Technologies.

SEARCH RAYTHEON TECHNOLOGIES JOBS

Join us in our mission to create a safer future and be a part of a team that values integrity, excellence, and teamwork. At Raytheon Technologies, your career is just the beginning of a lifelong journey of professional and personal growth.
Learn more about Raytheon Technologies
Size
14,771 employees
Market Cap
$32,494
Industry
Aerospace & Defense
Founded
1922
NASDAQ
RTN
* Ladders Estimates

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