Syntricate Technologies

Genesys Cloud Engineer

Syntricate Technologies$90K — $120K *
US-AnywhereRemote in Irving, TX
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred.
  • Genesys Certified Professional Certification highly preferred.
  • Cisco Contact Center Certification (or related).
  • Minimum 3 years of experience on Genesys Cloud/Pure Cloud Contact Center platform.
  • Familiarity with IVR, Data tables, and Call flow management.
  • Proficient in designing complex call flows and integrations with third-party systems.
  • Strong verbal and written communication skills.

Responsibilities

  • Design and develop complex call flows for various contact scenarios.
  • Integrate and manage data actions within the Genesys platform.
  • Lead conversations and coordinate with support groups for issue resolution.
  • Implement IVR systems and manage change and problem management processes.
  • Troubleshoot and resolve technical issues across integrations and systems.

Benefits

  • Professional development opportunities.
  • Flexible work environment.
  • Comprehensive health and wellness programs.
  • 401(k) with company matching contributions.
Full Job Description
Required Skills:
  • Bachelor's degree preferred.
    • Genesys Certified Professional Certification highly preferred
    Cisco Contact Center Certification (or related)
    • Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform
    • Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.
    • Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)
    • Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.
    o bility to control or lead conversations with various support groups
    • . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
    • • Strong cross technical background with proven troubleshooting skills

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

Interested candidates are encouraged to explore the various job opportunities on the Syntricate Technologies careers page. Stay updated with the latest company news, employment trends, and career tips by subscribing to the Syntricate Technologies careers newsletter.

Join Syntricate Technologies

Discover the career possibilities that await at Syntricate Technologies. Search open positions that match your skills and interests. Syntricate Technologies is looking for passionate, driven, and innovative team players ready to contribute to a leading technology company.

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Learn more about Syntricate Technologies
Size
51 employees
Industry

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