Must Have Technical/Functional Skills

Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone

Roles & Responsibilities
• Mandatory Design and Development experience in Genesys Cloud CX and Genesys Architecture.
• Develop roadmap for CCaaS transformation and modernization initiatives.
• Experience in Softphone API integration with Genesys CX
• Experience in Genesy SDK
• Experience in Genesys Cloud CX administration, configuration and implementation.
• Strong experience Node.JS/ Rest, SOAP and Genesys APIs.
• Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
• Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound. • Experience in Genesys installation and configuration
• Troubleshooting experiences with the issues in configuring and routing related issues.

Desired skills.:
• Experience with Genesys on-prem and understanding of various Genesys components and composer development.
• Exposure for Java/J2EE development and API Development /Scripting integration
• Genesys Cloud CX certification preferred.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range $80,000-$100,000 a year