Genesys Call Flow Design Lead - REMOTE WORK

System One Holdings, LLC

• $110K — $130K *
Pittsburgh, PA 15237In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience with Genesys Cloud Architect tool
  • Strong understanding of IVR flows and contact routing
  • Proficient in integrating APIs and webhooks
  • Background in telecommunications or related field
  • Ability to design both inbound and outbound communication flows

Responsibilities

  • Design and develop Genesys IVR flows
  • Implement contact routing for various communication channels
  • Configure data actions for seamless user experience
  • Integrate internal systems with third-party applications
  • Deploy and optimize interaction flows for efficiency

Benefits

  • Flexible work schedule
  • Opportunity for remote work
  • Professional development opportunities
  • Collaborative team environment
  • Access to the latest technologies
Full Job Description
Genesys Call Flow Design Lead : responsible for design, development and deployment of Genesys IVR flows, contact routing and interactions using Genesys Cloud Architect tool. The flows would include inbound and outbound calls, email and SMS. This would include configuration of data actions and custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.
* Ladders Estimates

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