Job Title: General Sales Manager
Reports To: Vice President of Sales
Job Mission:
Effectively manage all Sales Managers and sales staff, ensuring exceptional customer service in a professional manner while adhering to Holiday World's processes and procedures. Take responsibility for the sales department's performance and results, and build, train, and maintain a high-quality sales organization. Oversee inventory management to ensure profitability for Holiday World.
Qualifications:
- Minimum 2-3 years of successful Sales management experience.
- Experience in managing inventory, leading sales staff, and a proven track record of successful sales outcomes.
- Demonstrated experience in mentoring, motivating, coaching, counseling, and understanding individual employee motivations.
- Proven and successful customer service skills, including handling customer resolutions.
- Strong leadership in implementing processes and procedures.
Responsibilities:
1. Recruit high-quality salespeople through provided hiring procedures, offering in-depth training either in-house or through external means.
2. Enforce all Sales processes and set minimum expectations for sales goals.
3. Utilize educational training materials from the manufacturer, Holiday World, and other external sources to train sales staff and strengthen their product knowledge.
4. Establish and implement effective prospecting, demonstration, customer handling, closing, and delivery systems to clearly define relationships with customers.
5. Conduct monthly performance reviews with each sales consultant, defining sales and gross profit goals.
6. Research, define, and stay updated on current market information to maximize sales profitability, turn ratios, and customer satisfaction.
7. Provide input on forecast unit sales and gross profit levels by brands and makes.
8. Maintain and manage inventory levels to maximize turn ratio.
9. Develop and maintain positive relations with all current and future partners.
10. Assume responsibility for the net profit/loss position of the managed store, including hiring and firing with corporate oversight.
11. Collaborate with upper management on market ideas and materials.
Behavioral Skills Required:
- Experience in mentoring, motivating, managing, coaching, and counseling, with an understanding of individual employee motivations.
- High level of compassion and understanding for customers, with the ability to solve problems satisfactorily.
- Proven success in sales training and motivational skills.
- Proficient in oral and written communication.
- Above-average computer knowledge and skills.
Holiday World Offers:
Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holidays, company-paid continuing education, and training.
