GENERAL MANAGER - Washington Harbour Ice RinkSports Facilities Management, LLCLOCATION: Washington, DC
DEPARTMENT: OPERATIONSREPORTS TO: VP OF VENUE MANAGEMENTSTATUS: FULL-TIME (EXEMPT)POSITION SUMMARY:The General Manager is responsible for the financial and operating performance of Sports Facilities Management, LLC. The objectives for this position include:
- Optimizing overall profitability
- Creating a culture of accountability which supports the organizational values
- Meeting or exceeding annual growth objectives
- Facilitating interdepartmental collaboration
- Employee retention and staff development
- Development of employee and operating policies
- Implementation of major business initiatives
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:- Analyze operations to evaluate performance of the company and its team members in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change
- Appoint department heads or managers and assign or delegate responsibilities to them
- Establish departmental responsibilities and coordinate functions among departments and sites
- Confer with ownership, Sports Facilities Management advisors & support team, and team members to discuss issues, coordinate activities, and resolve problems
- Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes
- Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency
- Direct human resources activities, including the approval of human resource plans and activities, the selection of directors and other high-level staff, and establishment and organization of major departments
- Direct, plan, and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivity
- Implement corrective action plans to solve organizational or departmental problems
- Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
- Represent the organization and promote its objectives at official functions, or delegate representatives to do so
- Serve as liaisons between organizations, shareholders, and outside organizations
- Administer programs for selection of any site location, potential construction needs, and provision of equipment and supplies
- Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, and/or distribution of products
- Direct and give strategic direction to all departments
- Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities
- Organize and approve promotional campaigns
- Prepare budgets for approval, including those for funding and implementation of programs
- Review reports submitted by team members in order to recommend approval or to suggest changes
- Continually research new technologies to increase efficiency within the business
- Schedule and monitor continued training seminar for team members on various operational, safety, and legal responsibilities
- Any additional duties assigned by the VP of Venue Management
MIMIMUM QUALIFICATIONS:- Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
- Proven management and leadership experience in the food and beverage, recreational, and entertainment industry
- Operational knowledge of F&B, entertainment, and sport clubs as well as parties, corporate events, and teambuilding preferred.
- Prior experience in contracting or overseeing others who have sold corporate sponsorships, birthday parties, corporate parties, tournaments, leagues, camps, fitness programming, and other related services preferred
- Prior experience managing marketing programs preferred
- Operational knowledge of risk management
- Skilled at identifying and creating opportunities to deliver revenue goals
- Sports programming and sports event operations expertise required
- Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience preferred
TRAVEL REQUIREMENTS- Minimal travel as needed to trade shows, SFM leadership conferences
WORKING CONDITIONS AND PHYSICAL DEMANDS- Ability to travel to national events and regionally by car
- Must be able to lift 40 pounds waist high
- Will be required to sit for extended periods of time operating a computer
- Will be required to conduct venue tours
- Office environment has intermittent noise, normal in nature
