Via

General Manager

Via • $110K — $160K *
Rochester, MN 55901In-Person
Transportation
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in operations management
  • Bachelor's degree required
  • Local to Rochester, MN or willing to relocate
  • Proven track record in team leadership and development
  • Exceptional communication skills with a focus on customer service
  • Detail-oriented with strong execution and problem-solving abilities
  • Ability to manage multiple tasks and priorities effectively

Responsibilities

  • Manage daily operations of Via's service in Rochester, MN
  • Address operational issues as a real-time point of contact
  • Lead and develop a diverse team, fostering collaboration
  • Represent operations to drivers, customers, and community leaders
  • Collaborate with senior management and external partners
  • Develop and monitor metrics to assess team performance
  • Analyze data for process improvement and resource allocation
  • Ensure compliance with relevant regulations and policies

Benefits

  • Generous and comprehensive benefits package
  • Free medical plans
  • 401K matching
  • Relocation coverage available
Full Job Description
As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:
  • Manage the on-site daily operations of Via's service in Rochester, MN
  • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
  • Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment
  • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
  • Liaise closely with Via senior management and Via's external partners
  • Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
  • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

Who You Are:
  • Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree
  • Must be local or willing to relocate to Rochester, MN
  • Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
  • Savvy and tactful communicator: you intuitively find the right tone in every situation
  • Foster a culture deeply committed to providing a world class customer service experience
  • Detail-oriented executor: you're obsessively action-oriented, and thrive while operating autonomously
  • Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
  • Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
  • Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
  • Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
  • Problem solver; you don't accept the status quo and are always looking for creative solutions

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Base salary range: $110,000-$160,000 / year
  • Relocation coverage available
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.


Ready to join the ride?

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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