CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities. As a General Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners.

• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.

• Foster a collaborative, positive, and professional environment for both staff and residents.

• Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations.

• Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community.

• Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement.

• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.

• Implement and refine systems and procedures to drive operational efficiency and reduce costs.

• Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety.

• Ensure compliance with all legal, regulatory, and company policies.

• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.

• Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.

• Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively.

• Analyze financial reports, manage budgets, and provide regular variance and performance updates.

• Oversee and manage timely execution of payroll, invoicing, and hiring documentation.

• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.

• Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively.

• Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching.

• Plan and execute resident events to foster community engagement and satisfaction.

• Collaborate with local schools and student organizations for outreach and partnership opportunities.

May not be all inclusive.

• Bachelor’s degree preferred OR 2–5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.

• Proficient in Microsoft Outlook, Word, Excel, and property management software (Entrata preferred).

• Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws.

• Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.

Who You Are

We’re looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will:

• Be a passionate mentor and team builder, invested in the growth and development of others.

• Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community.

• Have a personal drive to excel, grow within the company, and take ownership of their role.

• Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance.

• Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity.