Job DescriptionHilton Grand Vacations is now looking for a General Manager to join the team at Shenandoah Crossing!
Spanning over 1,000 acres with a scenic 60-acre lake, Shenandoah Crossing is a 281-unit resort offering a unique blend of countryside charm and outdoor adventure just beyond the Shenandoah Valley.
Guests enjoy a variety of accommodations, including cabins, townhomes, luxury yurts, and RV sites-all featuring modern amenities and inviting living spaces.
The resort delivers a full-service experience with pools, seasonal activities, onsite dining, a general store, and Sallie's Stables for equestrian experiences. Scenic trails, family-friendly amenities, and year-round programming create an engaging environment for guests of all ages.
As General Manager, this role offers the opportunity to lead a dynamic resort operation with a strong focus on guest satisfaction, team development, financial performance, and operational excellence.
Responsibilities include:- Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
- Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
- Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
- Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
- Communicates continuously with the Homeowners Association(s) Board of Directors.
- Develops and maintains cost and labor controls to ensure operation within budget.
- Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
- Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
- Commitment and dedication to our people-first culture.
- Ensure guest/owner safety and security; maintain crisis management plan.
- Assures compliance with labor laws and respects areas of responsibility.
- Works closely with developer, homeowners' association, project management and sales and marketing.
- Other duties as assigned.
Key Skills and qualifications:
- Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
- Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
- Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
- Must possess excellent written and verbal communication skills.
- Strong financial acumen and expertise in labor control and productivity standards.
- 5-7 years of prior General Manager experience.
- 5 years of management experience in a comparable property.
- LCAM, PCAM, or equivalent community association management certification preferred.
- BA/BS/Bachelor's Degree
ResponsibilitiesResponsibilities include:- Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
- Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
- Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
- Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
- Communicates continuously with the Homeowners Association(s) Board of Directors.
- Develops and maintains cost and labor controls to ensure operation within budget.
- Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
- Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
- Commitment and dedication to our people-first culture.
- Ensure guest/owner safety and security; maintain crisis management plan.
- Assures compliance with labor laws and respects areas of responsibility.
- Works closely with developer, homeowners' association, project management and sales and marketing.
- Other duties as assigned.
QualificationsKey Skills and qualifications:
- Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
- Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
- Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
- Must possess excellent written and verbal communication skills.
- Strong financial acumen and expertise in labor control and productivity standards.
- 5-7 years of prior General Manager experience.
- 5 years of management experience in a comparable property.
- LCAM, PCAM, or equivalent community association management certification preferred.
- BA/BS/Bachelor's Degree
