The OpportunityWe are seeking an enthusiastic, high-energy
General Manager to protect, enhance, and drive the financial and operational success of a premier retail real estate portfolio spanning the Austin and DFW MSAs. This role serves as a key contributor to total asset value, challenging you to push the boundaries of traditional property management by identifying innovative center objectives, aggressively managing expenses, and generating alternative revenue streams.
If you are a results-driven leader who loves turning retail properties into highly valuable community hubs, this role offers the ultimate platform for your career growth.
- Work Model: Regular, full-time, in-person based in Austin (with oversight of properties in both the Austin and DFW MSAs)
- Reports To: Senior Vice President, Property Management
What You'll Do1. Financial Performance & NOI Results- Drive Value: Supervise expense structures and aggressively drive Net Operating Income (NOI) across the portfolio.
- Alternative Revenue: Capitalize on local short-term leasing opportunities, pop-up events, brand partnerships, and alternative revenue streams (including storage spaces, media/signage placement, parking services, and EV charging setups).
- Fiscal Administration: Lead the development, analysis, and execution of monthly financial reporting, annual property operating budgets, tax obligations, and rolling forecasting processes in tight coordination with corporate and client teams.
2. Strategic Leasing & Merchandising Strategy- Strategic Planning: Formulate and deliver an asset-level Strategic Business Plan explicitly aligned with ownership's financial and physical goals.
- Leasing Partnerships: Build strong collaborative relationships with corporate leasing teams, actively contribute to property merchandising strategies, and review lease drafts for operational and physical implications to retain optimal occupancy.
- Lease Compliance: Enforce commercial lease provisions, verify that retail partners completely comply with all operational terms, and proactively resolve tenant issues to maintain a healthy merchant community.
3. Operations, Maintenance & Capital Improvements- Capital Planning: Partner with design and construction teams to identify, prioritize, and manage local capital improvement projects and multi-year capital plans.
- Asset Maintenance: Oversee comprehensive property maintenance programs to preserve asset integrity and ensure a top-tier retail presentation.
- Procurement & Compliance: Maximize the efficiency of contracted property services, manage competitive bid processes, and ensure all requirements under the Property Management Agreement (PMA) are met or exceeded.
4. Risk Management, Safety & Legal Coordination- Customized Security: Work alongside contracted security service providers to implement customized safety and security plans, maintaining a welcoming, secure retail environment.
- Legal Liaison: Partner with legal teams to handle tenant disputes, lease conflicts, and localized litigation, ensuring compliance with PMAs, REAs, COREAs, and governing property documentation.
5. Team Leadership & Consumer Engagement- Mentorship & Culture: Build, lead, and mentor a highly skilled on-site property team, identifying professional development tools to ensure peak performance across all disciplines.
- Marketing Support: Support consumer marketing initiatives and activations that drive foot traffic, enhance retailer gross sales, and leverage digital tools, social media, and data analytics to optimize customer experience.
- Community Stewardship: Elevate each asset's position as a local community leader by building meaningful partnerships with civic and neighborhood organizations.
Requirements
What You Bring to the TableEducation & Experience- Background: Bachelor's degree or equivalent professional background.
- Track Record: 5+ years of progressive experience in retail real estate management, commercial property management, luxury hospitality, or retail management operations, demonstrating clear structural knowledge of the shopping center industry.
- Technical Savvy: High proficiency within the Microsoft Office Suite, with specific emphasis on Excel budget navigation and Word documentation processing.
Core Professional Competencies- Results-Driven Self-Starter: A strong sense of urgency with the capacity to work independently, adapt quickly to changing environments, and tackle aggressive deadlines under pressure.
- Leadership & People Management: Proven capability to direct, motivate, and mentor a broad group of direct reports in varying disciplines with varying levels of experience.
- Business & Financial Acumen: Exceptional talent for interpreting complex financial statements, building operational budgets, and analyzing datasets to drive smart business decisions.
- Strategic Problem-Solving: A critical thinker who can easily read and interpret complex legal property documents, spot process gaps, and implement long-term solutions.
- Tenant & Stakeholder Relations: Stellar interpersonal, oral, and written communication skills, with a natural talent for managing sensitive relationships across corporate clients, vendors, and merchants.
Interpersonal Style & Flexibility- Brand Representative: A professional presentation presence, fully comfortable serving as the visible face of the company for institutional clients and community partners.
- Schedule Integrity: Willingness and absolute flexibility to work occasional nights, weekends, and holidays to oversee major activations or handle critical property operations.
Oh, You Want the Perks?We offer a competitive compensation and benefits package designed to support your health, financial security, and work-life balance.
- Medical, Dental, & Vision: Coverage through United Healthcare
- Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
- Paid Leave: Up to 4 weeks of paid maternity leave and 2 weeks of paid paternity leave.
- 401k: With a company match of 50% on the first 5% of your contributions.
- Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period.
- Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days.
- Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.
Does this sound like a place you'd want to work? If so, we invite you to apply! 
