ROLE SUMMARY:We're excited to bring our flagship Delilah brand to NYC! Lady Delilah, opening fall 2026, is seeking a General Manager with significant, seasoned experience in fine dining and high-volume establishments. The GM will oversee day-to-day operations while providing strategic guidance, coaching leadership teams, and partnering closely with corporate departments to drive operational excellence and elevate the guest experience. The ideal candidate is forward-thinking, hands-on, and passionate about fostering a high-performance culture rooted in hospitality and accountability.
RESPONSIBILTIES:- Provide high-level leadership and mentorship to all venue leaders, including Assistant General Managers, Floor Managers, and key department heads.
- Collaborate with corporate Operations Directors and Human Resources on strategic initiatives, performance goals, and compliance standards.
- Maintain exceptional service standards while continuously improving operational systems, guest experience, and profitability.
- Oversee scheduling, labor management, and financial controls to align with budgeted KPIs and company expectations.
- Manage and respond to complex guest concerns with a solutions-driven, hospitality-first approach.
- Serve as the escalation point for sensitive employee matters, ensuring proper documentation and alignment with HR protocols.
- Lead all pre-shift meetings, venue trainings, and performance management processes, fostering a culture of excellence, accountability, and development.
- Ensure consistent and compliant food safety, labor, alcohol service, and cleanliness standards across all shifts.
- Partner with the recruitment team to attract and retain top talent, and lead hiring efforts for leadership-level roles.
- Represent the brand with integrity, professionalism, and consistency in all internal and external communications.
- Be physically present during peak service hours and high-impact events to support team execution and guest satisfaction.
- Other tasks as assigned
REQUIREMENTS: - 7+ years of leadership experience in upscale or fine dining, with at least 4 years in a multi-manager or GM capacity
- Must have a Manager-level Food Handlers Card
- Demonstrated ability to lead large teams, develop emerging leaders, and build strong operational systems.
- Strong knowledge of both front and back of house operations, including labor law compliance, POS systems, and cost controls.
- Excellent problem-solving skills and ability to manage competing priorities under pressure.
- Charismatic, approachable, and professional with a strong presence on the floor.
- Flexible schedule, including nights, weekends, and holidays as needed.
- Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs.
JOB DETAILS AND BENEFITS: - Full-time, exempt leadership role
- Health, dental, vision, and life insurance with company contribution (available after 60 days)
- Company dining discounts
- Flexible paid time off policy
- Opportunity to grow within one of the most dynamic hospitality groups in the country
Pay Range: $150,000 - $200,000 per hour
