OverviewThe General Manager of Access Operations is a senior, P&L-owning leader responsible for driving profitable growth, operational scale, and enterprise value creation for the symplr Access business.
The General Manager will translate market opportunity into measurable results by optimizing healthcare enabled access workflows and subscriber membership models. This leader will balance strategic vision with hands-on operational rigor, ensuring the business is positioned for accelerated growth and value creation.
Duties & ResponsibilitiesStrategy & Business Leadership - Own full P&L responsibility, including revenue growth, margin expansion, cost structure optimization, and forecasting
- Develop and execute a scalable growth strategy aligned with company value-creation plans.
- Drive subscriber membership growth, retention, and lifetime value through pricing strategy, packaging, and operational performance
- Partner with customers to identify long-term needs that can unlock new value
- Partner with executive team members on annual operating plans, long-range planning, and board-level reporting
- Identify and execute opportunities to standardize, automate, and scale operations to support growth
- Monitor competitive dynamics and healthcare software market trends to inform product investment and go-to-market approaches
Operational Excellence & Membership Performance - Lead day-to-day symplr Access with a focus on scale, reliability, and EBITDA impact
- Establish and manage KPIs tied to subscriber membership performance, including acquisition, activation, retention, churn, utilization, and unit economics
- Drive process standardization and automation to improve efficiency and reduce cost to serve.
- Ensure compliance with healthcare regulations, data privacy standards, and internal controls expected in a PE-backed environment
Cross-Functional Leadership - Partner closely with Product and Engineering to translate operational and membership insights into roadmap priorities.
- Collaborate with Sales and Marketing to support enterprise pipeline growth, subscriber acquisition, and expansion within existing accounts
- Work with Customer Success to ensure strong onboarding, adoption, and renewal outcomes across subscriber populations
- Serve as executive sponsor for strategic enterprise customers and health system partners
People Leadership & Scale - Build and lead a high-performing, metrics-driven Access Operations organization
- Establish clear accountability, operating cadence, and performance management disciplines
- Attract and retain talent with deep software, access operations, and subscription business experience
Customer & Market Impact - Ensure solutions improve patient access, operational efficiency, and financial performance for healthcare organizations
- Use data and insights to tell a clear, compelling story of value to customers and internal stakeholders
Skills Required- Experience in a private equity-backed or high-growth healthcare technology company.
- Background in patient access platforms, revenue cycle, value-based care, or digital health membership models.
- Experience integrating acquisitions or scaling platforms post-investment.
- MBA or advanced degree in business, healthcare administration, or a related field.
- Understanding and experience in the use of AI to create faster and higher quality outcomes
- Strategic and data-driven decision-maker
- Strong operator with a bias toward action
- Customer-centric and outcomes-focused
Qualifications Required: - 10+ years of progressive leadership experience in subscription software, B2B2C models
- Demonstrated ownership of P&L or business unit economics in a growth-oriented, investor-backed setting.
- Strong experience managing subscriber or membership-based business models, including retention, churn, and lifetime value.
- Experience in Global Delivery model
- Proven ability to scale teams, processes, and systems while maintaining operational discipline.
- Track record of effective cross-functional leadership with Product, Engineering, Sales, and Customer Success teams.
***Please note, the salary range listed is the base salary, there is also a bonus with this compensation package. MinUSD $225,000.00/Yr.
MaxUSD $275,000.00/Yr.
