The General Manager of Access Operations is a senior, P&L-owning leader responsible for driving profitable growth, operational scale, and enterprise value creation forthe symplrAccessbusiness. TheGeneral Manager will translate market opportunity into measurable results byoptimizinghealthcare enabledaccessworkflows and subscriber membership models. This leader will balance strategic vision with hands-on operational rigor, ensuring the business is positioned for accelerated growthand value creation.

Strategy & Business Leadership

• Own full P&L responsibility, including revenue growth, margin expansion, cost structure optimization, and forecasting.

• Develop and execute a scalable growth strategy aligned withcompanyvalue-creation plans.

• Drive subscriber membership growth, retention, and lifetime value through pricing strategy, packaging, and operational performance.

• Partner with customers toidentifylong-term needs thatcan unlock new value

• Partner withexecutive team memberson annual operating plans, long-range planning, and board-level reporting.

• Identifyand execute opportunities to standardize, automate, and scale operations to support growth.

• Monitor competitive dynamics and healthcaresoftwaremarket trends to inform product investment and go-to-market approaches.

Operational Excellence & Membership Performance

• Lead day-to-daysymplrAccesswith a focus on scale, reliability, and EBITDA impact.

• Establish and manage KPIs tied to subscriber membership performance, including acquisition, activation, retention, churn,utilization, and unit economics.

• Optimizehealthcare IT 6enabled workflows across scheduling, intake, referrals, prior authorization, and ongoing member engagement.

• Drive process standardization and automation to improve efficiency and reduce cost to serve.

• Ensure compliance with healthcare regulations, data privacy standards, and internal controls expected in a PE-backed environment.

Cross-Functional Leadership

• Partner closely with Product and Engineering to translate operational and membership insights into roadmap priorities.

• Collaborate with Sales and Marketing to support enterprise pipeline growth, subscriber acquisition, and expansion within existing accounts.

• Work with Customer Success to ensure strong onboarding, adoption, and renewal outcomes across subscriber populations.

• Serve as executive sponsor for strategic enterprise customers and health system partners.

People Leadership & Scale

• Build and lead a high-performing,metrics-driven Access Operations organization.

• Develop leaders who canoperateeffectively in a fast-paced, PE-backed environment.

• Establish clear accountability, operating cadence, and performance management disciplines.

• Attract andretaintalent with deep healthcaresoftware, access operations, and subscription business experience.

Customer & Market Impact

• Act as a thought leader in healthcare access operations,representingthe company with customers, partners, and industry forums.

• Ensure solutionsimprovepatient access, operational efficiency, and financial performance for healthcare organizations.

• Use data and insights to tell a clear, compelling story of value to customers and internal stakeholders.

Skills Required:

• Experience in a private equity 6backed or high-growth healthcare technology company.

• Background in patient access platforms, revenue cycle, value-based care, or digital health membership models.

• Experience integrating acquisitions or scaling platforms post-investment.

• MBA or advanced degree in business, healthcare administration, ora relatedfield.

• Understanding and experience in the use of AI to create faster and higher quality outcomes

• Strategic and data-driven decision-maker

• Strong operator with a bias toward action

• Customer-centric and outcomes-focused

Qualifications Required:

• 10+ years of progressive leadership experience in healthcaretechnology, healthcare operations software, or a related SaaS environment.

• Demonstrated ownership of P&L or business unit economics in a growth-oriented, investor-backed setting.

• Strong experience managing subscriber or membership-based business models, including retention, churn, and lifetime value.

• Deep understanding of healthcare access operations and the technology that enables them.

• Proven ability to scale teams, processes, and systems whilemaintainingoperational discipline.

• Track recordof effective cross-functional leadership with Product, Engineering, Sales, and Customer Success teams.

***Please note, the salary range listed is the base salary, there is also a bonus with this compensation package.