General Manager

Sienna Senior Living

$80K — $101K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor degree in Business Administration, Hotel Management, or related field
  • 3-5 years of progressive leadership experience in retirement living or hospitality
  • Proven ability in team management, budget management, and operational excellence
  • Experience in sales and marketing to drive occupancy
  • Strong verbal and written communication skills
  • Legally eligible to work in Canada or possess valid work/study permit
  • Must pass a Vulnerable Sector Check and Criminal Records Check

Responsibilities

  • Build a high-performing management team
  • Lead an interdisciplinary team of Managers, Sales Consultants, and Front Line employees
  • Plan, coordinate, and monitor operational activities of the Residence
  • Develop short and long-term operational plans with effective delegation
  • Support the team to achieve occupancy and financial targets
  • Respond to resident and family concerns with effective resolution strategies
  • Ensure compliance with provincial regulations
  • Collaborate with internal resources for an optimum working environment
  • Partner to create and execute outreach strategies for occupancy
  • Foster community partnerships to integrate the home into the community

Benefits

  • Permanent full-time position
  • Monday to Friday work schedule with weekends as needed
  • Opportunity to impact the community positively
  • Engagement in a team-oriented environment
  • Professional development opportunities
Full Job Description
General Manager
Aspira Peninsula Retirement Living - 2088 152 St, Surrey, BC V4A 9Z4
Rate of Pay: $80,839 - $101,049
This posting is for an existing vacancy.

This is a Permanent Full-Time position. Mon-Fri with weekends as needed.

What you will be doing:

You will be a welcomed member of the Aspira Management team and impact in the following ways:

  • Build a high performing, strong and effective management team
  • Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees
  • Plan, coordinate, direct and monitor the effectiveness of the overall operational activities of the Residence
  • Develop short and long term operational plans for the efficient operation, including proper delegation and communication of lines of authority
  • Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin
  • Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues
  • Ensure site level compliance with all applicable provincial regulations
  • Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience
  • Partner with Director of Wellness and Sales Advisor to create and execute strong outreach strategy to increase/maintain occupancy
  • Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the home as an integral part of the community


What you need to know:

  • You have a bachelor degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization
  • With 3-5 years of progressive leadership experience in retirement living, hospitality or a similar sector, you have honed your management skills and are adept at leading teams in compassion and efficiency
  • You have a proven track record of effective team management, budget management and operational excellence. Your experience demonstrates your ability to manage resources wisely and lead operations successfully
  • You possess experience in sales and marketing, crucial for driving occupancy and engaging the community. Your skills in this area will help promote our services and enhance our reputation and reach
  • Your excellent verbal and written communication skills stand out. You are capable of building and maintain strong relationships with seniors, their families, team members and external stakeholders
  • You must be legally eligible to work in Canada or have a valid work/study permit
  • You must successfully pass a Vulnerable Sector Check and Criminal Records Check
  • Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

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