Job Title: General Manager I
Reports To: Regional Director
Employment Type: Full-Time, Regular
Department: Administrative
Location:8107 Arrowridge Boulevard, Suite Q Charlotte, NC 28273
The General Manager (Center) at Service Experts is a strategic, high-impact leadership role accountable for driving revenue, market growth, and profitability across HVAC, Plumbing, and Electrical services. This leader will oversee sales operations, lead the execution of sales strategies, and ensure alignment with business objectives while upholding the highest standards of compliance, ethics, and financial stewardship.
Key Responsibilities:
- Lead the development and execution of sales strategies that drive top-line growth and sustainable profitability across service lines.
- Own center sales performance, including revenue forecasting, pipeline health, pricing execution, margin protection, and cost of sales.
- Set and manage performance targets, KPIs, to drive accountability and optimize sales productivity.
- Analyze P&L statements, margin trends, and operational data to influence pricing models and ensure financial discipline.
- Develop and implement programs to increase average ticket size, service bundling, close rates, and lead conversion.
- Foster a high-performance, ethical sales culture through effective coaching, development, and field support.
- Partner with field operations, finance, and marketing to ensure alignment on customer experience, labor costing, and marketing ROI.
- Promote CRM adoption, accurate sales pipeline tracking, and data-driven decision-making across all levels of the team.
- Monitor and address sales-related compliance risks, ensuring adherence to internal policies, regulatory requirements, and ethical sales practices.
- Manage the investigation and resolution of ethical complaints, customer escalations, sales misconduct, or employees' complaints in coordination with HR, Legal, and Compliance.
- Prepare and review compliance reports related to sales practices and ensure corrective actions are implemented when necessary.
- Support talent acquisition, onboarding, and retention of high-performing sales professionals across the region.
Qualifications:- Bachelor's degree in Business, Finance, Marketing, or a related field; MBA strongly preferred.
- 8-10+ years of progressive sales leadership experience in HVAC, home services, or a consumer-focused field services industry.
- Proven success managing sales operations with full accountability for revenue, margins, and P&L performance.
- Advanced financial acumen, with experience in sales forecasting, pricing strategies, cost modeling, and budget management.
- Strong understanding of compliance frameworks, ethical standards, and complaint resolution processes in a regulated or customer-sensitive environment.
- Excellent leadership skills, with the ability to inspire, develop, and retain talent in high-growth, performance-driven settings.
- Proficiency with CRM platforms (e.g., Service Titan), sales performance dashboards, and business intelligence tools.
- Strategic, analytical, and operationally focused with strong executive communication skills.
Minimum Experience: 8+
Years Minimum Education: Bachelor's Degree
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
