General Manager - Salt Lake City

COREcruitment

$70K — $95K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in hospitality, entertainment, or multi-revenue environments, including large-scale venues
  • 2-5+ years as a General Manager (or equivalent) with P&L responsibility
  • Bachelor's degree in hospitality, Business Administration, or related field preferred
  • Proven success in high-volume, multi-revenue operations (F&B, events, entertainment)
  • Multi-unit or regional leadership experience is beneficial
  • Ability to obtain necessary licenses and certifications for the location

Responsibilities

  • Take full ownership of venue performance, including revenue and profitability
  • Build and execute the annual operating plan with financial targets
  • Drive new revenue through partnerships and events
  • Set and maintain high standards for guest experience
  • Hire, develop, and retain a strong leadership team
  • Build relationships in the local community and represent the brand
  • Ensure safety and compliance in operations

Benefits

  • Flexible schedule including evenings, weekends, and holidays
  • Autonomy and accountability in a high-energy environment
  • Opportunity to set and raise operational standards
  • Role in driving community engagement and partnerships
Full Job Description

WHAT WE’RE SEEKING

Are you the kind of leader who sees the full business, not just the operation in front of you? Do you think in terms of revenue, margin, talent, and long-term growth? Are you comfortable being accountable for results without waiting to be told what to do?

We’relooking for a General Manager whooperatesasan owner. Someone who builds teams, drives performance, and takes full responsibility for the success of the venue. This roleisntaboutmaintainingstandards.Itsabout setting them and raising them

Ifyourelooking to run a business, not just manage ashift;this is where you do it.

THE ROLE

The General Manager is the leader of the entire venue and owns the full business. This includes revenue growth, cost management, talent development, and the overall guest experience across golf, food and beverage, and events.

You will set the direction for the business, build the leadership team that runs it, and drive performance across every part of the operation.

This roleoperateswith autonomy and expects accountability.As the leader of a high-energy, guest-facing venue, this rolerequires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods,special events, and high-volume seasons.

WHAT YOU WILL DO

OWN THE BUSINESS

Take full ownership of venue performance including revenue, labor, costs, and overall profitability
Demonstrate strong business acumen with the ability to interpret financial data,identifytrends, and translate insights into strategies that protect and grow the business.

Build and execute the annual operating plan with clear financial targets and priorities
Manage the P&L with intention, understanding how each part of the business contributes to results
Forecast, identify trends early, and act decisively to protect and grow the business
Drive new revenue through partnerships, events, and local market opportunities

Leading the Guest Experience

Set the standard for a consistent, high-quality experience across all guest occasions
Use guest feedback and operational data to continuously improve the experience
Stay visible in the venue and lead from the floor

Build and Lead Your Team

Hire, develop, andretaina strong leadership team that canoperateindependently
Create a culture where people are engaged, respected, and held accountable
Invest in talent development and build a pipeline of future leaders
Address performance directly andmaintaina high bar for the team

Represent the Brand

Build relationships in the local market with businesses, community leaders, and partners
Position the venue as a destination in the community
Drive events, partnerships, and activations that grow awareness and revenue

Ensure Compliance and Safety

Maintain a safe and compliant environment for all guests and associates
Ensure adherence to all local, state, and federal regulations
Build a culture where safety and compliance are part of daily operations

CORE COMPETENCIES FOR SUCCESS

Drives Results| Consistentlyachieving results, even under tough circumstances.

  • Creates an organization that pushes forward in difficult circumstances.
  • Eliminatesobstacles that affect organizational performance.
  • Gets results that have a clear, positive, and direct impact on business performance.
  • Drives the organization to achieve results and holds people accountable for outcomes.

 

Strategic Mindset|Seeingahead to future possibilities and translating them into breakthrough strategies.

  • Leveragesthe organization's key differentiators to developa viablelong-term strategy.
  • Explores future scenarios and possibilities to help the organization respond to change and shape the future.
  • Revisits and updates business strategies in response to evolving market dynamics and organizational needs.
  • Develops and integrates organizational strategies to achieve and sustain competitive advantage.

 

Builds Effective Teams|Buildingstrong-identity teams that apply their diverse skills and perspectives to achieve common goals.

  • Builds a cohesive leadership team that drives the goals and success of the organization.
  • Creates a culture with systems and processes that enable cross-functional teamwork.
  • Instills a common mindset and team spirit across the organization.
  • Models teamwork by working effectively with other leaders throughout the organization.

 

EnsuresAccountability|Holdingself and others accountable to meet commitments.

  • Creates an environment of accountability for meeting agreed-upon expectations.
  • Ensures that the organization meets its commitments.
  • Holds leaders accountable for the performance of their teams.
  • Uses management systems tomonitorthe organization's performance against goals.

Customer Focus|Building strong customer relationships and delivering customer-centric solutions.

  • Creates a sense of urgency throughout the venue on the importance of meeting guest needs
  • Ensures that organizational resources and support are focused on delivering outstanding guest experiences
  • Establishespartnerships and relationships with key guests, event clients, and community partners
  • Fosters a guest-focused environment where every team member feels ownership over the experience

Being Resilient|Rebounding from setbacks and adversity when facingdifficult situations.

  • Shows persistence in the face of adversity or obstacles and encourages others to do the same
  • Helps the venue recover momentum and confidence after failures or setbacks
  • Displays stability and resilience in the face of crisis, enabling the team to remain focused and productive
  • Helps the organization grow from hardships and difficult experiences

Manages Ambiguity|Operating effectively, even when things are not certain or the way forward is not clear.

  • Embraces change and makes decisions and acts without complete information or a clear road map
  • Conveys stability and provides direction to the team in evolving or uncertain times
  • Finds opportunities inherent in the unknown and guides the venue to capitalize on them
  • Effectively manages the stress thataccompaniestransitions and change, helping the team adapt productively

QUALIFICATIONS

  • 5+ years of progressive leadership in hospitality, entertainment, or multi-revenue operations, including experience in complex environments such as large-scale entertainment venues, resorts, casinos, or similar operations

  • 2-5+ years as a General Manager (or equivalent) with full P&L ownership

  • Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered

  • Proven success in high-volume, multi-revenue environments (F&B, events, entertainment)

  • Multi-unit or regional leadership experience is a plus

  • Ability to obtain required licenses and certifications for your location

  • Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

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