DescriptionThe General Manager is responsible for all aspects of boatyard and marina management, including dock maintenance, boat slips, equipment, leases, rentals, and property to facilitate the fulfillment of financial goals and company initiatives. The General Manager is responsible for cultivating a team environment that provides exceptional customer service to members while directing the management team and ensuring all staff members perform at a consistently high level.
Essential Duties and Responsibilities- Lead day-to-day operations and management of the business
- Demonstrate excellent customer service to Members and teammates alike
- Supervise and train all marina teammates including coordinating training, mentoring and all onboarding activities
- Manage maintenance work done throughout the facility to ensure safe and acceptable property and equipment, as well as esthetics appearance
- Coordinates with Marketing team to manage slip and service sales in accordance with brand standards
- Manage Member and guest relations effectively and handle escalated issues while working to meet goals associated with Net Promoter Score
- Oversee the performance of maintenance on buildings, facilities, docks, lifts, equipment, member areas and grounds.
- Sustain and optimize profitability, performance and guest satisfaction
- Establish and budget, proactively manage variances and work to create new profit centers
- Supervise inventory control for parts and ship stores as required
- Maintain positive relationships with tenants, contractors, and local authorities
- Comply with all safety procedures OSHA, EPA, DEEP and Department of Labor rules and regulations
- Support the management and execution of capital expenditure projects as needed
- Work with HR team to hire, train and retain teammates according to established policies and procedures
- Support corporate team in the onboarding process of new SHM marinas as needed
- Other duties as assigned by Manager
Safety and Environmental Responsibilities- Follow SHM Safety and Environmental rules and complete required related training.
- Wear proper personal protective equipment as required for the task or work area.
- Report all accidents, injuries, spills and near misses immediately.
Technical and Physical Requirements- High school diploma or equivalent required
- Associate or Bachelor's Degree preferred
- 5 years' relevant experience preferred including at least 2 years of experience in supervisory role
- Proficient in Microsoft Office including Excel, Teams and Outlook
- CMM certification preferred
- Experience with budgets, salary administration, accounts payable, accounts receivable and slip leasing preferred
- Ability to sit or stand for long periods of time
- Ability to lift 25 pounds
- Any skills considered standard that a General Manager should possess
Minimum Soft Skills Qualifications- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
- Follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Provides responsive service to our teammates and members
- Continuously puts forth the extra effort to accomplish duties
- Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
- Works to build high performing teams while taking an interest in teammates' professional development
- Organize, plan and manage teammates and processes efficiently
- Unfailing commitment to continuous learning and growth
- Acts with integrity and is open to feedback from all teammates
- Willingly coaches teammates through change and leads all situations with positivity
