seeks a dynamic, results-oriented General Manager to lead our operations and drive a $6-7M+ business. The General Manager will oversee and inspire a talented team of sales, design, and operations professionals to deliver projects that exceed client expectations in quality, timeliness, and budget performance. This is a key leadership role responsible for customer satisfaction, operational excellence, revenue growth, profitability, and maintaining our reputation for outstanding customer experiences in the competitive Northern Virginia/Maryland/DC remodeling market. This P&L-responsible position requires a strategic leader who can balance high-level business development with hands-on team management and process optimization in a design-build environment.
Key ResponsibilitiesLeadership & Team Management - Lead, mentor, and develop a high-performing team across sales, design and project management functions.
- Foster a collaborative, client-focused culture that emphasizes accountability, innovation, and continuous improvement.
- Recruit, hire, train, and retain top talent to support business growth.
- Develop employees to achieve their full potential.
Lifetime Customer Care - Ensure an exceptional customer experience through the entire lifecycle
- Maintain positive relationships with customer post project.
- Manage aftercare and warranty
- Drive positive online reviews, referral and repeat customers.
Marketing - Serve as an active partner with the MOSS marketing team to develop and execute strategies that drive qualified prospects, brand awareness, and revenue growth in target markets.
- Provide support for various marketing events, educational webinars, community involvement, and project celebrations.
- Serve as an industry expert for media interviews and other PR opportunities.
- Regularly provide the marketing team with clients who should receive photo shoots and client celebrations.
Project Delivery & Operational Excellence - Oversee the full project lifecycle from the initial sales process through design, permitting, construction, and lifetime care.
- Ensure all projects are delivered on time, within budget, and to the highest standards of quality and client satisfaction.
- Ensure processes are followed for scheduling, procurement, change orders, quality control, and risk management.
- Monitor project metrics and proactively address issues to maintain customer satisfaction, operational efficiency, and profitability.
Financial & Business Performance - Drive overall business performance to achieve or exceed $6-7M in annual sales and $5-$6M in annual revenue with strong margins.
- Manage P&L responsibilities, including budgeting, forecasting, cost control, and financial reporting.
- Optimize pricing strategies, vendor relationships, and resource allocation to maximize profitability.
- Identify opportunities for business growth, process improvements, and market expansion.
Sales, Design & Client Relations - Collaborate closely with the sales, design and project management functions to ensure accurate scoping, estimating, and smooth transitions to production.
- Maintain strong client relationships and oversee resolution of any escalated issues to uphold exceptional satisfaction levels.
- Support marketing and business development efforts to generate qualified leads and grow market share in high-end residential remodeling.
Compliance & Safety - Ensure compliance with all building codes, permitting requirements, safety regulations, and company policies.
- Promote a strong safety culture and maintain high standards for workmanship and materials.
Qualifications & Requirements - 8-10+ years of progressive leadership experience in residential construction, design-build remodeling, or custom home building (strong preference for design-build or high-end remodeling background).
- Proven track record managing a team and delivering $5M+ in annual project volume with consistent profitability and client satisfaction.
- Experience in the Northern Virginia/Maryland/DC metro market is highly desirable.
Skills & Competencies - Strong business acumen with demonstrated P&L management skills.
- Excellent leadership, communication, and interpersonal abilities.
- Deep knowledge of residential construction processes, design coordination, scheduling, and budgeting.
- Proficiency with construction management software/tools and Microsoft Office Suite (experience with estimating or CRM tools a plus).
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
Education - Bachelor's degree in Construction Management, Business Administration, Architecture, Engineering, or a related field preferred (equivalent experience considered).
What We Offer - Competitive base salary plus performance-based incentives/bonuses tied to business results.
- Comprehensive benefits package (health, dental, vision, 401(k) with a company match, etc.).
- Opportunity to play a pivotal role in a well-established, growing company with strong reputation.
- Supportive ownership and a collaborative team environment focused on quality and innovation.
