OverviewResponsibilitiesMV Transportation is seeking a paratransit
General Manager who will provide support, leadership, and direction to an assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.
Job Responsibilities:- Effectively manage customer relations through both direct contact and outreach programs.
- Identify, select, train, and mentor location staff.
- Effectively and frequently communicate with location staff and support team members.
- Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
- Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
- Maintain client contact routinely to meet or exceed expectations.
- Conduct periodic departmental audits.
- Daily, weekly, and monthly review of key operational metrics.
- Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
- Implement, promote, and adhere to company policies and procedures.
- Interact with bridges committee to effectuate positive changes to policies, procedures, and programs.
- Participate in location(s) labor and employee relations activities.
- Provide insight and information to support location(s) contract renewals.
- Create and present location(s) annual budget.
QualificationsTalent Requirements: - College degree or equivalent business management experience.
- Management experience required.
- Must have a minimum of (5) five years of comprehensive experience in operations management in a paratransit environment with 150+ vehicles, with knowledge of scheduling software.
- Must have labor/union(s) expenses expertise.
- Must have a full understanding of dispatch, scheduling, driver recruitment, and safety, DOT, and FTA compliance.
- MS Office, strong analytical skills, strong written and verbal communication skills,s and a high degree of multi-tasking skills.
- Additional duties/responsibilities based upon individual contract requirements.
Starting salary range: $131,000 - $156,000
