We are conducting a proactive search for an experienced General Manager to lead a lifestyle hotel property within our growing portfolio. As a company always looking ahead, we are committed to identifying exceptional leaders before the right opportunity demands it. The ideal candidate shares our passion for hospitality, thrives in an entrepreneurial and people-first culture, and is ready to lead with the authenticity and drive that defines who we are. For the right leader, this role offers full ownership of hotel operations - exceeding financial and guest experience objectives while shaping the culture of the property and the team within it.
This is a full-time, on-site, exempt position that reports to the Vice President of Operations.
The salary range for this position is $100,000-$150,000.What You Will Be Doing- Own all areas of the operation, including front office, food & beverage, housekeeping, engineering, sales & events.
- Lead through your leadership team to maximize financial performance while upholding quality standards, maximizing levels of guest satisfaction, and maintaining colleague engagement.
- Direct the development and execution of the annual strategic plan, the annual budget, and operations plan, emphasizing balanced growth and consistent profitability.
- Communicate the direction and purpose of all initiatives, resulting in colleague & leader ownership, pride, and desired results.
- Achieve and maintain superior balanced scorecard results (revenue, STR, GOP, guest experience, colleague engagement, asset maintenance, etc.), with an unrelenting desire to exceed previous outcomes.
- Inspire and motivate your leaders and colleagues to foster a guest-focused and results-oriented environment.
- Deliver best-in-class guest service and satisfaction by executing against the Lifestyle + Luxury Ethos, through avenues such as training, survey analysis, feedback, and incentive programs.
- Provide experiences that go above and beyond, creating raving reviews, and attracting media attention, through seasonal programming and community partnerships, all within the parameters of budget and expenses.
- Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
- Create and promote learning opportunities and development plans for direct reports, fostering a culture of development.
- Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
- Manage the property for financial performance, working with the on-site and corporate teams to prepare materials and communicate results with hotel stakeholders.
- Collaborate with shared services partners (marketing, revenue management, people & culture), to maximize performance and engage with companywide initiatives.
- Champion our values, vision, and culture.
What You Bring to the Table- Minimum 5 years' experience in different management positions in the hospitality industry and have held a senior leadership role (Hotel Manager or Assistant General Manager - preferred) at a hotel for at least two years.
- Experience managing independent hotels, F&B operations & Experience Programming.
- A track record of achieving and maintaining superior results across all areas of the hotel and can articulate the underlying strategies that led to your achievements.
- Thorough knowledge of the hospitality industry, have a strong financial background, sound administrative skills, well developed management skills, and have demonstrated ability to effectively lead.
- A passion for hospitality will be apparent from speaking with you; you naturally connect with colleagues and guests.
- A love to inspire and motivate your team while focusing on learning and development, giving and receiving feedback.
- Bachelor's degree in business management, Hotel management, or equivalent experience preferred.
- Working knowledge of accounting systems, property management systems and housekeeping products and procedures, as well as Microsoft Office.
- Familiarity with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.
- Ability to speak Spanish or other languages is preferred.
What's In It for You- Competitive compensation package, including quarterly incentive plan.
- Generous health, dental and vision insurance, plus 401K.
- Comprehensive onboarding and training plan to set you up for success.
- Coaching, feedback, and mentorship to develop yourself and your team.
- Personalized development plan to fit your individual role and career goals.
- Leadership courses to improve your personal and interpersonal effectiveness.
- Monthly fitness and transportation credits.
- Unlimited PTO and 9 paid holidays.
- Opportunities to volunteer and give back to our local communities.
- Paid Parental Leave.
- Tuition reimbursement opportunities - when you grow, we grow!
Non-Negotiables (Our Core Values)- SERVE OTHERS.
- LIVE 360.
- BUILD A POSITIVE TEAM.
- COMMUNICATE.
- BE WILDLY PASSIONATE.
- TAKE OWNERSHIP.
- LEARN + INNOVATE.
- EMBRACE CHANGE.
As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire PM Hotel Group community.
This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.
