Hotel Name: The Bostonian Hotel Boston
Location: Onsite - Boston, MA
Salary Range: $150,000 - $200,000
About the Role: General ManagerThe General Manager serves as the strategic and operational leader of the Millennium Bostonian Hotel, overseeing every aspect of hotel performance while cultivating an exceptional guest experience and an engaging workplace culture.
This executive leadership role is responsible for driving financial performance, operational excellence, guest satisfaction, and associate engagement across all departments. The General Manager works closely with corporate leadership, ownership, and department leaders to execute strategic initiatives, achieve business objectives, and ensure the hotel consistently delivers outstanding results.
As the leader of a
unionized hotel, the General Manager will foster positive labor-management relationships while ensuring compliance with all applicable Collective Bargaining Agreements, employment laws, and company policies.
Your ImpactAs General Manager, you will:
- Lead the overall vision, strategy, and operational success of the hotel.
- Inspire a culture focused on exceptional guest experiences, accountability, and continuous improvement.
- Drive financial performance while maximizing revenue and profitability.
- Build strong relationships with ownership, corporate leadership, guests, community partners, and union representatives.
- Create an environment where associates feel valued, supported, and empowered to succeed.
What You'll Be DoingExecutive Leadership- Provide strategic leadership for all hotel operations, ensuring alignment with company objectives and brand standards.
- Lead, mentor, and develop the Executive Committee and department leaders.
- Foster a culture of collaboration, accountability, engagement, and operational excellence.
- Establish short- and long-term business strategies that support sustainable growth.
- Serve as the hotel's primary representative with ownership, corporate leadership, and community stakeholders.
Hotel Operations- Direct all operational departments, including Rooms, Food & Beverage, Engineering, Housekeeping, Security, Sales & Marketing, Finance, and Human Resources.
- Ensure consistent execution of company policies, operating procedures, and luxury service standards.
- Monitor operational performance through established metrics and implement continuous improvement initiatives.
- Oversee capital improvement projects, renovations, and property enhancements.
- Lead service recovery efforts to ensure exceptional guest satisfaction.
Financial Leadership- Develop and manage the annual operating budget, capital budget, and strategic business plan.
- Analyze financial statements, forecasting, labor costs, and operating performance to maximize profitability.
- Drive revenue growth through strategic sales, revenue management, and market positioning initiatives.
- Identify opportunities to improve operational efficiencies while enhancing the guest experience.
- Present financial results, forecasts, and strategic recommendations to ownership and corporate leadership.
Labor & People Leadership- Foster productive and respectful labor-management relationships in partnership with Human Resources.
- Ensure compliance with all applicable Collective Bargaining Agreements, labor laws, and company policies.
- Support contract administration, grievance resolution, investigations, and consistent policy application.
- Create an inclusive workplace that promotes engagement, recognition, professional development, and retention.
- Develop succession plans and leadership development initiatives to strengthen organizational talent.
Guest Experience- Champion a guest-first culture that delivers memorable and personalized experiences.
- Maintain a visible presence throughout the hotel while actively engaging with guests and associates.
- Promote a solutions-oriented approach to guest recovery and service excellence.
- Ensure guest satisfaction and quality standards consistently exceed expectations.
Compliance & Governance- Ensure compliance with all federal, state, and local regulations, safety standards, licensing requirements, and company policies.
- Maintain strong operational controls and financial accountability.
- Protect company assets while promoting ethical business practices and integrity across the organization.
Requirements- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and experience.
- Minimum of 10 years of progressive hospitality leadership experience, including at least 5 years as a General Manager in a full-service hotel.
- Previous leadership experience within a unionized hotel environment, including working knowledge of Collective Bargaining Agreements and labor relations.
- Demonstrated success leading large, multi-department hotel operations.
- Strong financial acumen with experience managing hotel budgets, forecasting, labor management, and profit and loss performance.
- Proven ability to improve operational performance while increasing guest satisfaction and profitability.
- Experience with hotel renovations, repositioning, or change management initiatives is preferred.
- Strong understanding of the Boston hospitality market is preferred.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
What Makes You SuccessfulThe ideal candidate demonstrates:
- Executive leadership with a highly visible and approachable management style.
- Exceptional business and financial acumen.
- Strong labor-management relationship skills within a union environment.
- Strategic thinking balanced with operational execution.
- Excellent communication, negotiation, and relationship-building abilities.
- High emotional intelligence and sound judgment.
- Strong organizational and decision-making skills.
- A commitment to developing leaders and fostering an engaged workforce.
- Integrity, professionalism, and accountability in every interaction.
BenefitsAt Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
- Benefits eligibility and offerings are subject to plan terms and company policy.
