Maya Hotels | 8632 Wilkinson Blvd, Charlotte, NC 28214Job Description:Essential Duties and Responsibilities: Financial Leadership:- Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and drive revenue.
- Utilize financial data to maximize profitability and return on investment.
- Leverage distribution channels and technology to enhance market share and revenue.
- Oversee capital plans and asset management initiatives, ensuring the property maintains its competitive position.
Team Development & Leadership:- Develop team member engagement programs aligned with brand service behaviors.
- Implement and monitor succession planning to ensure strong future leadership.
- Set performance goals, provide mentoring, coaching, and regular feedback to enhance team performance.
- Oversee salary decisions, disciplinary actions, and HR-related processes in compliance with company policies.
- Lead by example and demonstrate Maya Hotels' core values.
Guest Experience:- Maintain compliance with brand standards, hallmarks, and license agreements.
- Drive improvement in guest satisfaction scores, ensuring services exceed guest expectations.
- Engage with guests, solicit feedback, and build strong relationships to enhance guest loyalty.
Operational Excellence & Responsible Business Practices:- Ensure a safe and secure environment for guests, team members, and hotel assets, following all regulatory and company policies.
- Act as a public relations representative, raising awareness of the hotel and brand in the local community.
- Drive environmentally conscious initiatives to reduce the hotel's carbon footprint.
- Maintain a safe working environment, including hazard prevention and safe use of cleaning chemicals.
- Lead the hotel's recycling and sustainability efforts.
Education, Skills and Abilities:- Education: Bachelor's degree in hospitality management, Business, or a related field preferred.
- Experience: 3+ years of hotel management experience; experience with Hilton, IHG, or Marriott brands is a plus.
- Leadership & People Management: Proven ability to motivate, train, and lead a successful hospitality team.
- Financial Acumen: Strong budgeting, forecasting, and revenue management skills.
- Guest Relations: Passion for enhancing guest experiences and maintaining high service standards.
- Problem-Solving & Decision-Making: Ability to remain calm under pressure and resolve challenges efficiently.
- Community Engagement: Strong ability to represent the hotel in the local market and foster partnerships.
- Flexibility: Willingness to work varied schedules, including evenings, weekends, and holidays as needed.
Physical Requirements:- Ability to stand and walk for extended periods during hotel inspections and guest interactions.
- Ability to lift and carry up to 25 lbs occasionally (e.g., reports, supplies).
- Frequent bending, reaching, and handling office equipment.
- Comfortable working in a fast-paced hospitality environment with changing demands.
Ready to Join the Team?Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the
Maya Hotels Family!This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.
