General Manager

Marshall Retail Group

$95K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred; High School diploma required.
  • 3+ years of multi-unit leadership experience in retail.
  • Strong understanding of retail math and key performance indicators (KPIs).
  • Basic proficiency in Microsoft Office Suite.
  • Exceptional customer service orientation and results-driven mindset.
  • Strong verbal and written communication skills.
  • Highly organized with effective time management abilities.

Responsibilities

  • Manage sales, shrink, and controllable expenses effectively.
  • Proactively recruit and develop store teams.
  • Drive continuous improvement of store performance.
  • Maintain ongoing communication with property management.
  • Ensure compliance with company policies and hold teams accountable.
  • Utilize performance appraisals for management development.
  • Train and develop management and sales staff to meet expectations.
  • Document financial controls and accountability.
  • Maintain a clean and orderly store environment.
  • Communicate employee issues to the District Manager.
  • Collaborate with the Buying team for inventory management.
  • Oversee effective merchandising of inventory.

Benefits

  • Medical, Dental & Vision Insurance
  • Free Life Insurance
  • Short- & Long-Term Disability Insurance
  • Paid Time Off
  • 401k with company match
  • Employee Discount
Full Job Description
Job Title

General Manager

Location

Orlando Intl Airport (MCO) - Orlando, FL 32827 US (Primary)

Job Type

Full-time

Category

Customer Service

Education

Job Description

As the General Manager, you will ensure that the stores are operating in compliance with the company standards daily. The General Manager reports to the District Manager and is responsible for overseeing a designated store and managing 2-3 Store Managers.

Location: Orlando Intl Airport (MCO) - Orlando, FL 32827

Schedule: Mandatory weekend availability

Pay: $95,000 annually

Job Type: Full-time

Benefits
  • Medical, Dental & Vision Insurance
  • Free Life Insurance
  • Short- & Long-Term Disability Insurance
  • Paid Time Off
  • 401k with company match
  • Employee Discount


Job Responsibilities
  • Manage sales, shrink and all controllable expenses.
  • Effectively & proactively recruit and develop store teams.
  • Manage team to ensure progressive improvement of store performance.
  • Partners with property management and maintain continuous communication.
  • Comply with all company Policy and Procedures and holds teams accountable for the same.
  • Utilizes performance appraisals and continuous coaching effectively to develop management.
  • Ensures that the management and sales staff is trained and developed to meet company expectations.
  • Maintains well documented financial controls and accountability.
  • Ensures that a clean, fresh, and orderly store environment is maintained.
  • Effectively communicate with District Manager regarding any employee issues.
  • Collaborate with Buying team to ensure inventory and stock levels are in line to maximize business.
  • Oversee the effective merchandising of inventory.
  • Other duties may be assigned.


Job Requirements

  • Bachelor's degree preferred, High School diploma required.
  • 3 years + experience in multi-unit leadership in a retail environment.
  • Understands and can speak to Retail Math including all KPI's
  • Basic knowledge of Microsoft Office Suite
  • Passion for phenomenal customer service and is results/goal oriented
  • Strong verbal and written communication skills.
  • Comfortable managing a team and highly self-motivated.
  • Organized, detail oriented, and strong time management skills.


Additional Requirements

Mobility
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Visual / Hearing
  • Normal or corrected vision and hearing
  • Can distinguish varying patterns, or materials

Language
  • Understand, speak, read, and write fluent English

Physical Activity
  • Use of fine motor hand functions
  • Lift 0-60 lbs.


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