General Manager

Marriott International

$80K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in hotel management or related leadership role
  • Strong understanding of hospitality operations and brand standards
  • Proven ability to manage financial performance, including P&L oversight
  • Exceptional leadership skills with a focus on team development
  • Excellent communication and guest service skills

Responsibilities

  • Lead and develop department leaders and hotel associates
  • Create a positive and service-focused workplace culture
  • Drive guest satisfaction by effectively addressing feedback
  • Maintain compliance with Marriott brand standards
  • Oversee day-to-day hotel operations across various departments
  • Manage staffing, scheduling, and labor costs for efficiency
  • Establish relationships with guests, ownership, and community partners

Benefits

  • Opportunity to lead and develop a dynamic team
  • Access to Marriott's extensive training and development programs
  • Engagement in a supportive and collaborative company culture
  • Potential for career advancement within a globally recognized brand
  • Employee discounts on hotel stays and travel perks
Full Job Description
Marriott Brand General Manager

Your day starts with a pulse check on the hotel-reviewing occupancy, ADR, RevPAR, guest feedback, labor performance, and the day ahead. From there, you're out in the operation: connecting with your team, walking guest rooms and public spaces, addressing challenges, recognizing great performance, and making sure the hotel is delivering the experience our guests expect.

No two days in hospitality are exactly the same. You may spend part of your day coaching a department leader, reviewing financial performance, preparing for a Marriott brand inspection, partnering with Sales and Revenue Management, or stepping in to resolve a guest concern. As General Manager, you set the tone-balancing people, performance, and the guest experience while keeping your team focused on what matters most: a great hotel, a strong team, and results you can be proud of.
What You'll Own

As General Manager, you'll have overall responsibility for the hotel's operations and performance, including:
  • Leading, coaching, and developing department leaders and hotel associates
  • Creating a positive, accountable, and service-focused workplace culture
  • Driving guest satisfaction and responding effectively to guest feedback
  • Maintaining Marriott brand standards and ensuring brand compliance
  • Overseeing rooms, housekeeping, front office, engineering, and other hotel operations
  • Managing staffing levels, scheduling, productivity, and labor costs
  • Recruiting, developing, recognizing, and retaining great team members
  • Reviewing financial performance, forecasts, budgets, and operating expenses
  • Partnering with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, and overall hotel performance
  • Maintaining a clean, safe, welcoming, and well-maintained property
  • Ensuring compliance with company policies, safety standards, and applicable employment practices
  • Building strong relationships with guests, associates, ownership, Marriott, vendors, and community partners
  • Taking ownership of challenges and following through until they are resolved
The Leader We're Looking For

We're looking for someone who genuinely enjoys leading a hotel-not simply managing one.

You understand that great results come from great teams. You're comfortable reviewing a P&L in the morning, coaching a department leader in the afternoon, and helping a guest five minutes later. You're visible, approachable, organized, and willing to jump in when your team needs you.

You hold people accountable while treating them with respect. You recognize strong performance, address problems rather than allowing them to linger, and create clear expectations for your team.

Most importantly, you understand hospitality.

You know that every interaction matters, and you lead by example in creating an environment where guests feel welcomed, team members feel valued, and people take pride in the hotel they represent.

If you're a hands-on hotel leader who enjoys developing people, improving performance, and creating memorable guest experiences, we'd love to hear from you.

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